Project Summary N-037: Community satisfaction survey
Proposal to conduct a statistically valid survey to gauge resident opinions on Town services.
Project Summary
Priority: Strategic
Public Engagement: Consult
Project Name: Community satisfaction survey
Reference Number: 1-2-01200-580 CC120-02
Financial Plan: 2026-2030 (N-037)
Submitted by: Elena Bolster, Director of Corporate Administration and L. Taylor, Director of Development Services
Director: Elena Bolster
Executive Summary
It is important to obtain public feedback on core community values and shared goals. A community survey will capture a snapshot of residents’ perspectives and gauge change over time. Surveys done at regular intervals can help measure progress towards Council’s Strategic Plan objectives and determine if new priorities should be established.
Business problem and opportunity
A statistically valid, well-executed survey will be able to gauge the opinions of residents regarding the Town’s services. Information learned can be used to shape the Town’s approaches to various initiatives and inform decision-making more accurately. This type of survey allows Council to reach beyond community members that we regularly communicate with and serves as a “check-in” on the baseline survey undertaken in early 2019, after the 2018 election.
Originally contemplated for spring 2027, it is proposed that this project be undertaken instead in early 2026 to better inform Council of perspectives since 2019 as they embark on a new term, poised to re-envision the Strategic Plan immediately after the fall 2026 election.
Proposed project objectives
To develop and execute a statistically valid, in-depth community survey that includes telephone and on-line components.
Business risks
Without statistically valid community information, future strategic plans and decisions may not align well with community values and desires.
Proposed sources of funding
Casino revenue
Costs and benefits
| Costs | FY1 | FY2 | FY3 | FY4 | FY5 | 5-year Total |
|---|---|---|---|---|---|---|
| Capital | 0 | |||||
| Operational | 45,000 | 0 | 0 | 0 | 0 | 45,000 |
| Total | 45,000 | 0 | 0 | 0 | 0 | 45,000 |
Benefits
- Tangible: Accurate perspective on public sentiment will lead to better informed decision-making.
- Intangible: Appreciation by community for seeking broad input on core values and shared goals.
Recommendation
THAT the Committee recommend the 2026-2030 Financial Plan include Community satisfaction survey in 2026 to be funded by Casino revenue.