Email Correspondence: Response to Sewer Fee Adjustment Request - Steven Vella
Staff response to the Walzaks explaining that the request does not meet current bylaw requirements and advising them to contact Council directly.
From: Steven Vella
Sent: Thursday, November 21, 2013 9:57 AM
To:
Subject:
Mr. and Mrs. Walzak,
After reviewing your application for sewer fee adjustment, I have found that we cannot grant an adjustment based on the current policy adopted by Council.
This is due to the fact that the credit to your CRD water bill account was provided greater than thirty days after the date of the high water bills which contributed to your increased sewer fee. I am attaching the policy for your review, as this is explained on Page 2 under 'Procedures', paragraph 1.2.
You may contact Council directly via email at mayorandcouncil@viewroyal.ca as it is possible that they pass a resolution granting an exception to the policy in order for me to process an adjustment. At this point, this is your only alternative as I do not have the power to grant an adjustment based on the existing policy, as I stated earlier.
If I can be of further assistance in this matter please do not hesitate to contact me.
Sincerely,
Steve Vella
Steven Vella
Accounting Clerk III
45 View Royal Ave | Victoria, BC V9B 1A6
Ph. 250-708-2270 | Fx. 250-727-9551
www.viewroyal.ca
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