Policy Manual - Policy 200.33: Sewer User Fee Adjustments due to Water Leaks

POLICY MANUAL

PURPOSE:

To provide an opportunity for account holders to request adjustments to sewer user fees when a leak occurs in the water system on the property side of the meter.

To describe conditions when a leak adjustment request will be approved, establish requirements of documentation required, and ensure the consistent application of leak adjustments to accounts.

DEFINITIONS:

1. Leak: The leakage of water caused by circumstances beyond the customer's control, such as a break in the service line, a mechanical malfunction, water theft, vandalism, or unusual or emergency conditions.
2. Non-Sewer Affected Leak: A leak that occurs in that portion of the service line between the water meter and the external entrance to the premises, including any irrigation lines.
3. Sewer Affected Leak: A leak that occurs after the external entrance to the premises in the internal plumbing systems and fixtures, including faucets and toilets.
4. Consumption Period: A six month period during which monthly water meter readings are used to determine the consumption used to calculate the annual sewer bill.
5. Billing Period: January to December of the current year.
6. Class Average: The average for the same use of property. For example residential or commercial.

RECORD OF AMENDMENTS