2013 GRANT IN AID USAGE OF FUNDS: VOLUNTEER VICTORIA

2013 GRANT IN AID USAGE OF FUNDS: VOLUNTEER VICTORIA

We would like to thank the Town of View Royal for your continued support of Volunteer Victoria, volunteerism, and non-profit capacity building in your community. As outlined in the final report, the $600 provided by the Town of View Royal gave us the ability to continue to grow, develop, and serve your community at a variety of levels, and in multiple ways.

Volunteer Victoria continues to be a center of innovation in addressing the needs of our community agencies. Initiatives implemented over the past year have built capacity for local non-profits, supported non-profit leadership planning and transition, fostered inclusion in volunteerism and attracted new pools of volunteers. Our ongoing services also continue to provide agencies with high levels of support.

It is of note that Volunteer Victoria fulfills a unique role within our region. We are the only organization whose mandate is to build community through volunteer engagement.

Our organization enhances quality of life in this region, both through the resources we provide to community agencies and through the opportunities we create for residents to get involved in their community.

We thank you again for recognizing Volunteer Victoria's role in building capacity for the non-profit sector, and greater community.

Respectfully,

Lisa Mort-Putland Executive Director

---

Volunteer Victoria Final Grant Report 2013

VOLUNTEER VICTORIA MISSION STATEMENT

Our mission is to build an engaged community through leadership in volunteerism and non-profit management

Serving the community for 39 years, Volunteer Victoria (VV) fulfills a unique role as the central resource for volunteerism in Greater Victoria. Our, organization acts as a catalyst to help persons interested in volunteering respond to community needs. We currently provide services to 353 member agencies and refer over 16,300 volunteers annually. VV also provides leadership to the voluntary sector by identifying trends, shaping new initiatives and speaking for the sector around policy development.

We provide a range of capacity building resources for the wider non-profit sector. These include training and workshops, a library, research, consultation and on-line resources. Promotion and recognition activities also create widespread awareness of the benefits of volunteering. Volunteer Victoria is responsive to emerging community needs and seeks collaboration and partnerships between agencies to effectively meet those needs. Further information is available from our website www.volunteervictoria.bc.ca

VV recruits volunteers for local direct service agencies, e.g. Need2, Boys and Girls Club, VIHA, Community Arts Council, Greater Victoria Public Library, Emergency Services, etc. These agencies, in turn, deliver a wide range of vital services within both their unique communities, and the broader community. VV also provides direct service for youth, adults, individuals with mental health barriers, and non-profit staff, board members, and volunteers.

As a leader in the non-profit community Volunteer Victoria plays a strong role in providing resources and creating training opportunities for community agencies to help expand their knowledge base on volunteer and non-profit management. In 2013, our activities included:

Training and Workshops

VV provided an outstanding number and breadth of workshops during this past year. 1,572 agency representatives took part in a variety of training opportunities. 30% of these opportunities were offered at no cost to the participants which included staff, volunteers, and board members. Topics included: Building Successful Community Collaborations, Risk Management, Financial Literacy for Non-Profits, Art and Science of Sponsorship, Skills-Based Volunteering, The Power of Story to Engage Your Audience, and Foundations in Strategic Planning. We also delivered our popular 4-week Foundation in Volunteer Management Course and provided $2,400 in bursaries, enabling many small agencies to access training.

Collaborative Training Activities

This year our collaborations addressed gaps in the community at a structural level. Highlights from 2013 include sponsoring the Administrators of Volunteer Resources BC Conference in Victoria. The gathering provided training from world-class leaders to more than 200 volunteer managers; hosting the Volunteer BC Road Show that provided training on risk management and changes to the Criminal Record Review Program to 120 professionals; and managing logistical and registration systems and support for the Helping Youth Programs Excel Conference — which brought together more than 250 professionals from youth serving agencies in the region.

Training / Networking Lunches

VV is proud to facilitate networking between members of the non-profit community with the Administrators of Volunteer Resources BC and Volunteer BC to connect to a higher level of learning, engagement, and strategic development.

E-Link Bi-weekly Newsletter

This year VV amalgamated with United Way’s E-Newsletter and created a fuller, more in-depth bi-weekly E-Link. E-Link provides information on latest trends, research, training opportunities, grant information, employment opportunities, agency events, and special community announcements. E-Link is circulated to over 1459 subscribers.

VV Web Site Resources

The VV website and blog are en excellent resource for the non-profit community. There were more than 52,742 views in 2013. It is a platform of research reports, resource materials, our volunteer opportunities database, seminar and workshop information, program updates, highlights volunteer/community achievements, and links to other great resources. According to Stats Canada, 14% of volunteers used the Internet to seek volunteer positions (2010).

Staff Resources

Staff provide information, resources and support to community agencies on a wide range of volunteer management and non profit issues, e.g. liability, criminal record reviews, volunteer policies, HR matters, board development, recruitment challenges and best practices. Staff responded to over 1,580 calls from agencies last year.

Catalyst and Connector

VV fills a key role as catalyst in connecting agencies who have shared training needs or who share common concerns, e.g. focused social media policies for social service agencies.

Record Recruitment Levels

Volunteer Victoria provided 155 scheduled advising appointments, delivered services to 441 drop in clients, and provided online referral services to individuals seeking to volunteer their time with organizations in the community. 174 agencies posted 681 volunteer positions through the Volunteer Victoria data base in 2013. These positions generated over 111,562 views. If only 3% of these individuals volunteer for 178 hours this year (the average volunteer contribution in BC, StatsCan 2010) the economic value to our community is over $6.1 million

Engaging High Skill Volunteers

This initiative works one-on-one with professionals and highly skilled individuals who are interested in providing short term/ project support around marketing, accounting, database development/IT, policy development, grant writing, etc. To better support the community on this program, we hosted Volunteer Canada's Paula Speevak Sladowski in Victoria to facilitate a workshop on skills-based volunteering.

Targeted Outreach

Volunteer Victoria staff and volunteers completed outreach presentations to 37 multicultural organizations, pre-employment programs, new comer groups, mental health services, and other agencies enables targeted populations to access volunteer referrals in a familiar setting. In 2013, we linked approximately 500 individuals to volunteer opportunities through these outreach activities.

Youth Programs (Youth Volunteer Connections)

Provides individual, group, and skills-based volunteer placements for youth ages 15-29 to help them grow personal and professional skills, build confidence and expand community connections. The youth program supported over 100 non-profit agencies to create and maintain youth volunteer programs, including the support of youth of boards. This past year, two youth specific initiatives were launched: Project Serve, a partnership with the University of Victoria Residence Life and Education Services where over a hundred students volunteered for a day of service at multiple non-profits, and Community Youth Leadership Summit, a week filled with sessions in professional skill development, community service, resume and cover letter writing, and more for youth facing multiple barriers. These were both highly successful programs.

Promoting Youth Volunteering

In 2013, over 1518 youth participated in volunteer orientations, including students in all local districts, post-secondary students, pre-employment programs, youth groups, and School District 62 and 63 alternative programs. 388 of the youth reached out for additional support and VV coordinated 681 volunteer placements. 142 hard to reach and marginalized youth at-risk received on-going one to one support to help them on their volunteering journeys. Volunteering is promoted as a beneficial lifestyle choice, resume builder and work experience/skill builder for youth.

Volunteer Access Program

Supports individuals with mental health concerns to access volunteer opportunities. Access Program provides an incredibly valuable first step back to employment for some. To make this program more accessible, VV hosts a satellite office at the Eric Martin Pavilion one afternoon per week. Program served 94 clients in 2013.

Emerging Non-Profit Leaders Network

This project seeks to encourage and nurture developing non-profit leaders. Project created and maintained in response to looming leadership gaps in the sector. Encompasses peer support, mentoring by current leaders, training/workshops, information sharing and other activities. Hugely successful, we now have over 230 network members and in 2013 hosted 19 ELN targeted networking and learning events.

Executive Directors Network

VV hosts monthly sessions provide non profit leaders with an opportunity to share information and ideas with their peers, build skills, and learn from each other and guest speakers and community leaders.

Management Assistance Program

This project engages leaders in small volunteer teams to support non-profits with high level organizational development projects. Supports agencies that would not otherwise be able to access these high level resources. 18 unique projects were carried out in 2013 including database design and implementation, strategic planning, communications, board development, program assessment, and HR planning.

Participation on Advisory / Policy Committees

VV participates on a range of advisory / policy development committees and forums to represent the views of the local nonprofit sector. Some examples include: Youth Program Quality Initiative strategic partners committee, youth service provider's network steering committee, administrator's network.

Awareness and Information Dissemination

We play a key role in keeping the local voluntary sector informed about the latest research, changes in legislation, current trends and other issues of concern to the sector. Recent initiatives have included articles and awareness raising around youth board members, new criminal record options and procedures, utilizing technology to enhance an agency, diverse funding initiatives etc.

Volunteering Column

Weekly volunteering column appears in 9 media, including Times Colonist, Island Parent, CHEK TV, A Channel and Shaw. Provided at no cost to VV or our agencies. Our Business Volunteer Connections column is distributed weekly to 40+ local businesses.

Social Media

VV is always improving and increasing our social media tools and expanding the promotion of volunteerism and the non-profit sectors on new platforms. Our Twitter account now has well over 4300 followers.

Volunteer Fairs

Agency volunteer needs continue to escalate and, in response, we have coordinated and attended volunteer fairs for the community at the University of Victoria, Camosun College, Royal Roads University, and at secondary schools.

Volunteer Recognition Week

VV coordinates Recognition Week events for Greater Victoria, collaborating with more than 100 agencies to celebrate the contribution of volunteers in our community and to say 'Thank You' to our community's volunteers during Recognition Week.

---

December 19, 2013

Director of Finance, Town of View Royal 45 View Royal Avenue Victoria, BC V9B 1A6

Dear Director of Finance:

2013 GRANT IN AID USAGE OF FUNDS: VOLUNTEER VICTORIA

In addition to the previously sent mail post with our letter of deepest thanks and Volunteer Victoria grant report, please accept our budget form highlighting the funds from the Town of View Royal. My sincerest apologies for this oversight.

We thank you again for recognizing Volunteer Victoria's role in building capacity for the non-profit sector, and greater community.

Respectfully,

Lisa Mort-Putland Executive Director

---

Volunteer Victoria Budget

---

GREATER VICTORIA VOLUNTEER SOCIETY (Operating as Volunteer Victoria) FINANCIAL STATEMENTS MARCH 31, 2013

INDEPENDENT AUDITORS' REPORT

To the Members of the Greater Victoria Volunteer Society

Qualified Opinion In our opinion, except for the possible effects of the matter described in the Basis for Qualified Opinion paragraph, the financial statements present fairly, in all material respects, the financial position of Greater Victoria Volunteer Society as at April 1, 2011, March 31, 2012 and March 31, 2013 and results of its operations and its cash flows for the years ended March 31, 2012 and March 31, 2013 in accordance with Canadian generally accepted accounting principles for not-for-profit organizations.

Victoria, B.C., Canada June 14, 2013 Parkes & Co Chartered Accountants

STATEMENT OF FINANCIAL POSITION

MARCH 31, 2013

STATEMENT OF OPERATIONS AND CHANGES IN FUND BALANCES

YEAR ENDED MARCH 31, 2013

STATEMENT OF CASH FLOWS

YEAR ENDED MARCH 31, 2013

---

NOTES TO THE FINANCIAL STATEMENTS

MARCH 31, 2013

6. Property and equipment

In the Capital Fund, property and equipment, at cost, consist of:

8. Deferred operating grants

Deferred operating grants represent restricted funding received during the current period which will be recognized as revenue in a subsequent period when the related expenses are incurred. Changes in deferred operating grants are as follows:

9. Funds held for directed disbursements

Funds held for directed disbursements represent restricted funding received during the current period from VIHA which will be recognized as revenue in a subsequent period when the related disbursements are made. Changes in funds held for directed disbursements are as follows:

---

VICTORIA 94 VOLUNTEER LEGACY FUND

SCHEDULE OF RECEIPTS AND DISBURSEMENTS YEAR ENDED MARCH 31, 2013

---

SCHEDULE OF EXTERNALLY RESTRICTED FUNDS STATEMENT OF FINANCIAL POSITION

MARCH 31, 2013

---

SCHEDULE OF EXTERNALLY RESTRICTED FUNDS OPERATIONS AND CHANGES IN FUND BALANCES

YEAR ENDED MARCH 31, 2013

---

Annual Report 2012 / 2013

Advancing the value of volunteerism in Greater Victoria by providing leadership and training in volunteer and non-profit management.

Report from the Board President & Executive Director

“As I reflect upon my own career of 26 years coordinating Volunteer Resources at the Queen Alexandra Centre for Children’s Health, I know that Volunteer Victoria (VV) has been essential to my growth and success.” ~ Nancy Martens – Board President, Volunteer Victoria

On behalf of the Board of Directors of Volunteer Victoria, it is my pleasure to thank you for supporting volunteerism across Greater Victoria and for taking the time to learn more about the important work that Volunteer Victoria has completed this past fiscal year ending March 31, 2013.

As I reflect upon my own career, I know that Volunteer Victoria (VV) has been essential to my growth and success. VV has provided me with many years of professional development and support with the thousands of volunteers with whom I have worked. As a community agency, Volunteer Victoria ranks number one in my estimation.

Now, in my role as Board President, I get to see firsthand the impact VV makes on the 352 unique agencies we served this year. Work that supports the staff, volunteers, and volunteer programs of these agencies, and is the cornerstone of community development, health and wellness.

In light of economic pressures, requests for changes to programs and services, increased performance and outcome measurements, requirements and constant advances in technology, the key message to the non-profit sector remains the same - organizations must continue to work in collaboration with others, leverage scarce resources in both creative and strategic ways, be more inclusive, and welcome change.

As in previous fiscal years, Volunteer Victoria continues to embrace new ideas, technologies and processes to help our organization to move forward.

After consultation with more than 90 member agencies, and numerous volunteers, clients, and other stakeholders, Volunteer Victoria board and staff members revisited our mission, vision, and values, and generated a new strategic plan in September 2012. Our updated strategic priorities reflect our desire to realize continuous improvement and to:

1: Invest in technology so we can be more responsive to internal and external stakeholder groups; 2: Extend programs and services across the geographic region; 3: Communicate the value and impact of Volunteer Victoria’s programs and services so they are increasingly well known and respected; 4: Achieve long-term financial sustainability through diverse revenue sources; 5: Be respected and consulted by others as a result of our best practices in governance; and 6: Evolve programs and services to meet the needs of our member agencies.

Innovation stepped into high gear when Volunteer Victoria launched a new website and installed a new server and operating system in October and November 2012.

Our trusted server did not fail or crumble after more than six years of continuous work – it simply aged out – and was no longer serviceable. After three quotes, deliberation about clouds versus physical servers, and many hours pondering questions such as, “why is it cheaper to buy a new one than to buy new software for our old one,” we jumped into the modern world of Server and Office 2010. Although no one in the outside world noticed the difference, productivity increased and down time due to service outages decreased. Progress has been achieved!

With the help of Jenny Chan, a wonderful student volunteer, and IdeaZone, we were able to construct a website that is reliable, cost-effective, and self-managed. Although not perfect, and most definitely a continuous ‘work in progress’ the site is now easily updateable, connects social media and event ticketing platforms, and allows staff and visitors to generate content and communicate with ease. Our new website changes daily and is an ongoing project.

The theme of change has continued with the addition of new staff members Julia-Anne Cameron and Julena Breel in our Youth Volunteer Connections Program, Tara Todesco as Interim Manager of Training and Outreach, and Sandra McLeod as our new contracted bookkeeper. We said a fond farewell to our colleagues Beth Cougler Blom and Keeta Gladue, as well as Vik Dhindsa and Amy Hartzenberg who returned to their full time academic studies. We wished Bob Gilmour well in his retirement from bookkeeping duties, and celebrated the much anticipated addition of baby Otis Hill to Leanna and Brian’s family.

In closing, we extend a heartfelt thank you to our talented team of staff, volunteers, board and committee members for their amazing work and dedication over the past year. Thanks also to our funders, member agencies, community partners and the many volunteers who contribute to our community in immeasurable ways.

Nancy Martens Board President, Volunteer Victoria

Lisa Mort-Putland Executive Director, Volunteer Victoria

Volunteer Victoria’s Mission & Program Overview

Our Mission: To advance the value of volunteerism in Greater Victoria by providing leadership and training in volunteer and non-profit management.

Our Vision: To build healthy communities enriched by volunteers.

Volunteer Victoria’s core values and guiding principles inform how we achieve our mission and vision and the ways we build and steward relationships with our communities of practice and partners. Volunteer Victoria is committed to:

• Building and sharing knowledge through the delivery of professional development, training, learning and networking opportunities, and specialized services and resources that advance the quality of volunteer programs and build capacity in the non-profit sector;
• Treating all members, volunteers, partners, staff and stakeholders with fairness, dignity, and respect;
• Providing welcoming spaces that embrace diverse ideas, knowledge, cultures, and experiences; and
• Enhancing the quality of life for individuals and the wellness of communities through volunteerism.

Did you know?

• Our services include: Recruitment of 16,500 volunteers per year, training in all areas of non-profit and volunteer management, promotion and media access, networks for executive directors, corporate community leaders, and emerging leaders, a resource library, access to our consultation services, a Retired Executives and Leaders volunteer group (RealNet), technical support through our accessible IT for small non-profits project, and an online newsletter and social media channels. Bursaries are also available to member agencies to support training in volunteer management.

Board of Directors 2012/2013

Volunteer Victoria’s Board of Directors is appointed by the Members of the Greater Victoria Volunteer Society at the Annual General Meeting. On June 19th, 2012, the Society Members approved the following board appointments:

• Nancy Martens President
• Tracey Gibson Vice President
• Elizabeth Summers, CFP Past President
• Geoff Stagg, CA Secretary/Treasurer
• Denise Lloyd Human Resources Chair
• Chris Aesoph
• Ginger Brunner
• Nicole Burgess
• Zuzanna Szkudlarek
• Jim Tighe
• Geoff Wong

Staff Members 2012/2013

• Lisa Mort-Putland Executive Director
• Liz Belsten Reception (Job Share)
• Julena Breel Youth Program Support Worker
• Julia-Anne Cameron Youth Program Coordinator
• Lori Elder Manager, Communications & Community Relations
• Sandra McLeod Bookkeeper (Contract)
• Leanna Hill On Maternity Leave
• Louise Keith Reception (Job Share)
• Ebony Logins Youth Program Support Worker (Contract)
• Lornna Olson Volunteer Access Program Coordinator
• Tara Todesco Interim - Manager, Training & Outreach
• Bonnie Van Volkenburg Administration & Agency Relations

Thank You to Our Valued Volunteers

Your time, talents, skills and energy are key to our success! Thank you for helping to breathe life into our mission and move our organization forward!

Access Volunteers: Jennifer & Neil Aldous, Karen Denike Playsted, Suzanne Harrison, Liz Hoar, Kyle Horvath, Stephen Jordan, Kyle Horvath, Rebecca Kennel, Kathleen Mundy, Brooke MacDonald, Stephen Jordan, Diane Roberts, Monique Robertson, Meagan Stanley, Ursula Stansfield, Jim Watt, Jade Wong, Emily Woodley

In House Volunteers: Louise Ashton, Sylvia Bachop, David Bukach, Rachelle Chamberlain, Vera Costain, Joan Cawley, Marjorie Czillinger-Horvath, Janet Daines, Gwen Hill, Connie Izard, Danda Humphreys, Thom Klos, Kate Lautens, Cheryl McKay, Jean McKenzie, Catherine Novak, Alan Piffer, Shelagh Rea, Bonnie Roll, Carol Sherwood, Shannon Soroka, Tarina White

RealNet Volunteers: Heather Hughes, Sharon Johnson, Vic Murray, Richard Nordrum, Norm Smookler, Ken Stefanik, Gord Warrenchuk

Youth Program Volunteers: Katherine Crane, Ian Howland, Connie Izard, Nicole Liu, Sarah Norton, Patrick Verhagen, Asia Wolfe

Did you know?

• 250 non-profit Executive Directors connected to learning and networking opportunities in 2012/2013
• Every two weeks, more than 1,900 people are kept up-to-date on the latest news through our e-newsletter E-Link

Volunteer Victoria’s Volunteer Access Program: Building Confidence and Work Skills Through Volunteerism

Shannon connected with our Volunteer Access Program* (Access) last June. She was new to town, having moved to Victoria from Courtenay. She wanted to be able to do some volunteer work to occupy her time, and get to know the city a little bit better. She was searching for an office reception position as she had had experience in this role before she became ill, with Schizophrenia, many years ago.

However, volunteer reception positions at non-profits are, unfortunately, getting harder to come by. Many phone systems are being automated, and some offices are often very busy and harder to manage with volunteers alone. While exploring opportunities for Shannon, it dawned on our Access Program Coordinator that Shannon might be a very good fit for covering the front desk at Volunteer Victoria (VV). We had considered re-integrating volunteers at the front desk often over the past several years. Primarily to help during the summer months when the employee who normally covers the desk takes her annual vacation and it falls to the rest of the team to cover her.

So, our Access Coordinator put the wheels in motion and made it happen! It was not easy at first, and, as could be expected, there were a few hiccups along the way as new routines were established and changes introduced. Especially since the changes effected more than our own staff and volunteers. Volunteer Victoria sublets our office to four other organizations, and the reception desk is the main point of contact for all of them. However, in true VV fashion, a solution was found that not only met the needs of our valued new volunteer, Shannon, but also met the needs of the position and all tenants as well.

Shannon now covers lunch breaks at the front desk every Thursday and Friday. It is not terribly busy at noon, but there can be a wide range of inquiries via phone and/or in person, so there are lots of little details to know. There may have been some doubts at the very beginning that we could find a volunteer who would have the right level of professionalism and commitment needed to be a good fit for this role, but something about Shannon just clicked.

Shannon has been with us for nearly a year now, and she is incredible. We cannot say enough about the commitment that she has put into her placement from the very beginning. She takes the position very seriously. She has taken notes and studied them. She’ll go to great lengths to help people access other services that Volunteer Victoria recommends. She can often be heard coaching somebody through the database or recommending services. Many of our staff and tenants comment on how Shannon has just blossomed; she clearly has developed more confidence since she started. Shannon sums up her experience best. “I love volunteering here! I’m developing more skills every day - I’m learning a lot. I always look forward to coming in!”

Shannon volunteers for us twice a week and is now volunteering for another agency; the Global Village. We are very proud of Shannon, and glad to be part of her journey. We feel so lucky to have her!

*Volunteer Victoria’s Volunteer Access Program focuses on inclusion and supports individuals with mental health and/or addictions issues to access volunteer opportunities. This is just one of the many ways that Volunteer Victoria’s programs and services help move people toward wellness and a greater sense of connection to their community. Thank you to our funder and partner the Vancouver Island Health Authority for helping us to breathe life into our mission.

Did you know?

• In house volunteers contributed 847 hours of service to VV this year.

Accomplishments include:

• Production of weekly media columns highlighting hundreds of individual volunteer positions across the region;
• One to one volunteer advising support for new and returning volunteers; and
• Essential administrative support to help VV with weekly reception coverage, and membership and financial management services.

Volunteer Victoria’s Access and Recreation/Visiting Programs: Providing Meaningful Placements That Help Change Lives

John was referred to our Volunteer Access Program* (Access) through his Case Manager at the Victoria Mental Health Center. John lives in supported housing and loves to cook. He was already helping to cook dinner twice a week for his housing complex, but he wanted to volunteer elsewhere to perhaps gain some experience that might look good on a resume.

John had had a rough couple of years. At one point, not that long ago, he had been living a very different life; he had a home and a family. His memory was now very unclear due to the large amount of electroconvulsive therapy he had received to treat his illness. He needed something to do- a purpose - and a place where he could be helpful and restart his life while gaining experience using skills that he was already good at.

Volunteer Access suggested the Victoria Rainbow Kitchen (Rainbow Kitchen), an agency with an excellent reputation for being kind and inclusive to anyone expressing a desire to volunteer. Rainbow Kitchen is a non-profit society providing a place for people from all walks of life and circumstances to come and share a meal together. John was connected to the kitchen where he started immediately; helping with the bread table and food service.

The main challenge for John was getting to his destination. He had lost his glasses and could not see distances in order to get off at the right bus-stop. Volunteer Access supported John by accompanying him on the bus and coaching him where to get off. Eventually, John learned to get there on his own. Within a few months he was able to buy a new pair of glasses with the assistance of Access, who helped arrange for a small volunteer supplement through VIHA.

A lot can change in a year. A few weeks ago, our Access Coordinator was visiting the Rainbow Kitchen, attempting to connect another client. There was John, front and center, cooking. Eleanor, the office manager pointed out that John was ‘head cook’ that day, as he has been for the last several weeks. They are delighted to have him.

For John, this volunteer connection has given him exactly what he had hoped for. He has built upon his cooking skills by volunteering in a place where they serve meals to an average of 150 people. “Learning time management is one of the most important things about cooking for a large amount of people,” said John.

Truthfully, the real reason that John enjoys cooking is to help feed a crowd. “I like to see smiles on peoples’ faces - and they come and thank me for cooking. Volunteering here makes me feel good about myself when I didn’t have many reasons to feel good about myself,” John confides. “It’s been a lifesaver for me - it really has.”

*Funded by the Vancouver Island Health Authority (VIHA), the Volunteer Access Program provides support to those with mental health and/or addiction issues, connecting them with meaningful opportunities to be engaged in the community.

Fast Facts:

• Our Volunteer Advisors have a combined 20+ years of advising expertise, supported nearly 300 volunteers last year, and follow up with every person they see to ensure their placement is a good fit
• VV’s volunteer database expert, Gord Warrenchuck, developed a free CRM program called Savant to help non-profits manage membership and receipts, and generate reports

Providing Training & Networking Opportunities for Our Community’s Emergent Non-Profit Leaders

Nicole Nelson, Executive Director of the Victoria Brain Injury Society (VBIS), has received essential capacity building and support both from Volunteer Victoria’s training programs, and as a member of our Emerging Leaders' Network *(ELN). VBIS provides advocacy, support and education to people with acquired brain injury on Vancouver Island.

“Joining the ELN and participating in the broad range of Volunteer Victoria workshops offered has been one of the best things I could have done to lay a strong foundation for my career path,” said Nicole. The Network has provided me with countless learning opportunities, and important community connections with other like-minded young leaders. My involvement has made me a stronger, healthier, happier and more effective staff person as well.”

Nicole adds, “The range of learning has been amazing - whether it was the free, small group fundraising Q and A’s, workshops on budgeting skills, strategic communications, or the value of work-life balance. In each case I’ve connected to a host of experts with whom I still liaise today, and have met a fantastic and diverse group of peers who have supported me as I strive to become a more active and valuable member of our community.”

One particularly transformative learning experience for Nicole came during a leadership workshop with Zuzanna Szkudlarek, hosted by the ELN.

“The leadership workshop with Zuzanna was a significant catalyst to building my own professional confidence. This small group of people came together at a very serendipitous time; most of us were on the verge of making career changes, and needed that collegial support that let us know we were not alone, that our fears and challenges were shared. We gained skills, talked through our difficulties and built strategies towards taking our next steps in our career path,” Nicole said. “We have continued to meet regularly since that time and since the workshop, myself and one other have taken on first-time Executive Director roles and two more have increased their roles and responsibilities at new organizations. I am so grateful to Volunteer Victoria for creating and providing this critical network that has been so instrumental to my continued success and growth.”

“Through a broad range of workshops and networking opportunities, Volunteer Victoria provides a training network for people in their 20s-40s that have leadership goals in the non-profit sector. We sincerely thank our anonymous funder for making this successful network possible!

Fast Facts:

• RealNet volunteers helped agencies develop and implement strategic and business plans, membership surveys, and HR change strategies this past year.
• More than 75 agencies attended Norm Smookler’s free workshops ‘Building Trust in Teams.’ The workshops provided tools to help people and organizations reduce conflict and find common ground.
• 37% of all VV learning opportunities are offered at no charge.

Foundations in Volunteer Management: Developing and Supporting Increased Professionalism in Volunteer Management

Shanna Grant-Warmald, Program Assistant/Volunteer Manager for Restorative Justice Victoria (RJV) received comprehensive training and support in our “Foundations in Volunteer Management Course”*, helping her to build a more effective volunteer management system for her organization. A Volunteer Victoria member agency, RJV provides free restorative justice services for individuals affected by crime that occurs in Victoria and Esquimalt.

“I took the Foundations course in 2012, and gained so much out of the experience. It was also very relevant to my job as our mandate is carried out by over 60 volunteers. Most of the volunteers at RJV are caseworkers who facilitate meetings between victims, offenders and the community. As well, five support committees, an office helper and a board of directors also donate their time to carry out the organization’s mission,” Shanna said.

The training Shanna received was also particularly significant for her own personal professional development. Shanna adds, “While I came to RJV with significant training and experiences in criminal justice, I had no prior experience overseeing a large group of volunteers. Managing volunteers can be quite intuitive and the training in fact reinforced the things we were already doing well. However, it also opened my eyes to some things we could do differently. A key part of that was improving our organizational infrastructure to help us systematize our volunteer management practices, which I think has made our program that much more robust, fair and organized.”

The course further supported Shanna in implementing new tools that have improved her volunteer engagement strategies. “The assignments were practical and a great use of our time in that we could often use them right away. One task was to create a new ‘want ad’ for a volunteer position, which we then posted online for class feedback. I have used our new and improved volunteer ad ever since, and it has really improved the quality and quantity of applications,” said Shanna.

Another strength of the course was also drawing from the years of experience and knowledge held by the participants themselves. “Connecting with local leaders in volunteer management was invaluable, and an unexpected benefit of doing the course, both personally and professionally,” Shanna said. “I am still in touch with several of the volunteer coordinators — one is even letting us use her office space when we need to have larger meetings than our office can hold. After those four weeks together, I feel comfortable contacting anyone I met in the course to ask for help. I’m also happy to return the favor. Expanding our network like this has been a huge gift.”

*“Foundations in Volunteer Management” is our newly revised and enhanced version of our successful “Overview of Volunteer Management” workshop on the theory and practice of effective volunteer management. Volunteer Victoria has been providing training and leadership in volunteer management for over 20 years.

Fast Facts:

• VV tracks salaries for local non-profit employee positions and shares this information with member agencies.
• 32 new member agencies joined Volunteer Victoria last year.

Training Pillars

1,130 people participated in learning and professional development opportunities.

Youth Volunteer Connections Program (YVCP)

Outreach

• 64 presentations to schools, youth clubs, community and employment groups
• 1,445 youth participate

Inquiry & Referrals

• 300 inquiries to YVCP
• 303 new youth connect online through our YVCP e-newsletter NewsFlash
• 392 youth positions posted online through VolWeb, our volunteer opportunities database. Each position is viewed an average of 158 times

Engagement

• 12 group volunteering projects completed with 100+ youth
• 148 youth complete YVCP Program Intake
• 87 volunteer positions filled by new youth volunteers

Teens Reach Out to Help the Homeless

Volunteer Victoria collaborates with Our Place Society

A group of teen volunteers are helping Victoria’s homeless citizens in an extraordinary way. The youth group at Shelbourne Street Church of Christ didn’t want to just donate time or money to our city’s most vulnerable citizens. They wanted to meet them and talk with them to better understand their needs.

The youth group’s unique proposal initially posed a challenge for Volunteer Victoria because youth under 19 are restricted from homeless facilities. Inspired by the passion of the teens, VV’s Youth Volunteer Connections Program (YVCP) staff collaborated with Our Place Society to make their remarkable experience possible.

Jordan Smale, 16, was among the teens that spent a Friday night visiting the homeless at Our Place Society on Pandora Avenue. “It opened up our eyes and helped us to understand homeless people better,” Jordan said. “I thought it was amazing that we could do that.”

The experience inspired the youth to host a winter clothing drive for the homeless at Our Place. The teens are also working on new volunteer opportunities with Our Place, including making and serving desserts (a rare treat). They are also coordinating a toiletries drive.

Shelbourne Street Church of Christ Associate Minister, Daniel Patstone, chaperoned the youth during their visit to Our Place and said it was a “fantastic” opportunity for the teens to put a face to the issue of homelessness. “Volunteer Victoria introduced us and kick-started that relationship and the youth group want that relationship to continue,” Daniel said. “To see them take that on at this age fills me with hope.”

Tracy Campbell, Fund Development Assistant at Our Place Society, said it was an inspiring collaboration. “It’s all about the community coming together to bring people together to help those most in need,” Tracy said. “To see compassion in young people is especially wonderful. It’s just profound to see it because she had heard of a group of teens going into a homeless facility to meet the residents. “It gave the youth perspective on this stigmatized and marginalized population of our city,” she said. “Watching them put a name and a story to the homeless people in our community made this a truly amazing and worthwhile experience.”

The experience was also a highlight for staff at Volunteer Victoria and Our Place because it demonstrated the passion of our city’s youth to help the less fortunate, as well as the strength of local agencies to collaborate to overcome obstacles.

Volunteer Victoria’s Community Investment Network Sparks Winning Philanthropic Initiative

“Time contributions are just as important and valuable as monetary contributions.” ~ Christina Dhesi

Colliers International’s Christina Dhesi, Associate, Valuation & Advisory Services and Director, Community Investment, is a community leader helping her company to build a lasting legacy through their philanthropic program. Christina understands the value of volunteerism and that investing in your community, whether with your time and/or financial resources, is critical to creating the kind of city you want to call home. She volunteers for Junior Achievement of BC - and was awarded a special volunteer award in 2011 for her outstanding service to them. Christina also spear-headed Colliers’ membership in Volunteer Victoria’s Community Investment Network* (CIN), a move that helped shift their new community investment initiative, Colliers Cares Foundation, from concept to reality - leading to even more awards for her organization.

When asked why she became a CIN member she said “Personally, to see what it was all about. I knew about the great work Volunteer Victoria does through my own volunteer activities. Since one of Colliers’ core values is ‘Community’ I also wanted to know more about what other local businesses were doing and how to take ownership within our own organization. Immersing yourself in a group that intends and wants to do better, one which is on the same path toward building our community and making a difference is what initially drew me.” Christina continues, “Volunteer Victoria has provided important support – connecting me and our organization with peers and mentors.” She adds, “The first meeting I attended was with speaker Judy McVean, a specialist in the field of Corporate Community Investment. It helped so much to learn more about the importance of having a framework and strategy for your program, and how to align appropriate action with that plan. Colliers was in the beginning phases of starting up its own community investment program, and I needed tangible answers for how money would be spent and used. This session really helped with where to begin for us,” Christina said.

Another key benefit of membership is the relationships that are built and learning that takes place, especially around potential partnership opportunities. Christina has leveraged the Network, connecting with members outside of our quarterly meetings to better align her company’s corporate and community goals. “The CIN has helped me to generate broader relationships that encompass not just the community piece, but also generate potential business relationships as well,” Christina said. She adds, “Since I don’t have formal training in Community Investment, I really value that the Network provides opportunities to learn from experts, as well as peers. Each of the organizations (in the CIN) is different, but what is learned is applicable to any business, large or small.”

*Volunteer Victoria's Community Investment Network (CIN) is a member-driven forum for business and community leaders whose organizations have created, or wish to create, a community investment program. This innovative forum is the only one of its kind in Greater Victoria, and provides a unique opportunity to share, learn, and problem solve while forging new partnerships and relationships with like-minded business leaders.

Did you know?

• Volunteer Victoria’s CIN has 18 corporate members of varying sizes who support our community through volunteer service, financial contributions, and even donations of used office furniture!
• Colliers International delivers real estate services globally through 12,300 specialized professionals in more than 522 offices in 62 countries.

Fast Facts:

• National Philanthropy Day Vancouver Island: Colliers wins 2012 Corporate Citizenship Award.
• In 2012, Colliers Vancouver Island staff volunteered 474+ hours in support of their local communities through their corporate volunteer program.
• Colliers Vancouver Island offices, along with their supporters, have raised a total of $118,665+ for the local community in 2012.

Our Valued Non-Profit Members

352 agencies accessed Volunteer Victoria's services in 2012/2013

Volunteer Victoria values the many non-profit members we have partnered with this past year. Our shared learnings, successes and partnerships have helped to strengthen our sector, and each other, during these challenging times. We always welcome new members/partners to join us or to find out more.

A Abbeyfield House St. Peter’s Society Action Committee of People with Disabilities African AIDS Angels AIDS Vancouver Island Alexander Mackie Lodge Alzheimer Society of BC Anawim Companions Society Art Gallery of Greater Victoria Artemis Place Society Arthritis Society – Victoria

B BC Aviation Museum BC Cancer Agency – Vancouver Island Centre BC Children’s Hospital Foundation - Van Island BC Families in Transition BC Healthy Communities BC Housing Management Commission BC Neurofibromatosis Foundation BC Schizophrenia Society - Victoria BC SPCA - Wild ARC Ballet Victoria Baptist Housing Care Homes Society Bastion Square Revitalization Society Bayanihan Cultural & Housing Society Beacon Community Services Beacon Hill Villa Beckley Farm Lodge Better Business Bureau Bipolar Disorder Society of British Columbia Big Brothers Big Sisters of Victoria Blanshard Community Centre Blue Bridge Repertory Theatre Boys and Girls Club Services of Greater Victoria Bridges for Women Society Broadmead Care Society Burnside Gorge Community Association Business Victoria

C Camosun College - Student Employment Services Canadian Blood Services Canadian Breast Cancer Foundation Canadian Cancer Society Canadian College of Performing Arts Canadian Diabetes Association - Victoria & District Canadian Gene Cure Foundation Canadian Liver Foundation Canadian Mental Health Association Canadian Red Cross Society Canadian Rugby Foundation Canucks Autism Network Capital City Volunteers Capital Mental Health Association Capital Region Good Food Society Caring for First Nations Children Society CASA for Children Cat’s Cradle Animal Rescue Central Saanich Senior Citizens Association C-FAX Santas Anonymous Society CFB Esquimalt Military Family Resource Centre CFB Esquimalt Naval & Military Museum CFUV-FM Charity Works – Cap. Reg. Charitable Gaming Assoc. Child Find BC Children’s Health Foundation of Vancouver Island Children’s Museum of Victoria Association CHOICES Adoption & Counselling ChoirKids (Arbutus Singers Music Ed Society) CISV — Victoria (Children’s Int’l Summer Villages) City of Victoria - Parks, Recreation & Culture Civic Orchestra of Victoria CNIB Coast Waste Management Association Community Arts Council of Greater Victoria Community Living Victoria Community Options for Children and Families Community Social Planning Council Cook Street Village Activity Centre Co-operative Housing Federation of BC Covenant House - Vancouver Cordova Bay 55 Plus Association Craigdarroch Castle Creatively United for the Planet Society CRD Parks Cridge Centre for the Family Cridge Transition House for Women Crohn’s & Colitis Foundation of Canada Crystal Clear Drug Prevention Society Cultivating Local Yokels Society Cystic Fibrosis Canada

D Developing World Connections Disability Resource Centre District 69 Society of Organized Services District of Saanich Pulling Together Volunteer Program Dogwood Initiative

E Early Music Society of the Islands Earth Run Foundation Earth’s Option Burial Program Esquimalt Neighbourhood House Esquimalt Volunteer Services

F Fairfield Gonzales Community Association Family Caregivers' Network Society Fernwood Neighbourhood Resource Group For the Love of Africa Society Fort Rodd Hill National Historic Site Friends of Music Society

G Garry Oak Ecosystems Recovery Team Society George Pringle Memorial Camp Society Girl Guides of Canada - Southern Vancouver Island Glenwarren Lodge Global Village Store Goodlife Fitness Victoria Marathon Greater Victoria Bike to Work Society Greater Victoria Coalition to End Homelessness Society Greater Victoria Compost Education Centre Greater Victoria Down Syndrome Society Greater Victoria Housing Society Greater Victoria Police Victim Services Greater Victoria Sports Hall of Fame Growing Young Farmers Society

H Habitat Acquisition Trust Habitat for Humanity - Victoria Hallmark Society Heart and Stroke Foundation Help Fill A Dream Foundation HepCBC Horticulture Centre of the Pacific Hostelling International – Victoria

I Independent Living Housing Soc. of Greater Vic. Innovative Communities.Org Foundation Inter-Cultural Association International Metaphysical Academy Intrepid Theatre Company Society Island Deaf & Hard of Hearing Centre Island Sexual Health Society

J James Bay Community Project James Bay Community School Society James Bay Market Society James Bay New Horizons Society James Bay Newspaper Society John Howard Society of BC Junior Achievement of British Columbia

K KCTS Television Kidney Foundation of Canada – BC Branch Kids Help Phone KidSport Greater Victoria Kiwanis Pavilion

L Land Trust Alliance of BC Langham Court Theatre Laren Society Leadership Victoria Learning Disabilities Association Lester B. Pearson College of the Pacific Leukemia & Lymphoma Society of Canada Lifering Secular Recovery Society of Canada Lifetime Networks Victoria Literacy Victoria Living and Learning Through Loss Society Lower Island Folkfest Society (Folk West) Luther Court Society

M MADD Canada - Victoria M’akola ILBC Housing Society Maria Montessori Academy Maritime Museum of BC Mary Manning Centre Men’s Trauma Centre Metchosin International Summer School of the Arts Monterey Recreation Centre Moss Street Community Market Mount St. Mary Hospital MS Society of Canada - South Vancouver Island Chapter Music for Youth Works Society Mustard Seed Street Church

N NEED2

O Oak and Orca Bioregional School Oak Bay Emergency Social Services Oak Bay Lodge Oak Bay Volunteer Services Oaklands Community Association & Centre Oasis Society for the Spiritual Health of Victoria Old Cemeteries Society of Victoria Open Space Arts Society Operation Trackshoes ORCA Children’s Advocacy Centre Society Our Place Out of the Closet Renew Boutique Ovarian Cancer Canada

P Pacific Animal Therapy Society Pacific Centre Family Services Association Pacifica Housing Advisory Association PacificSport Pandora Arts Collective Society Parent Support Services Society of BC Passion for Tango Society PEERS Victoria Peninsula Streams Society Phoenix Human Services Association Point Ellice House Power of Hope Power To Be Adventure Therapy Society

R Ready to Rent BC Recreation Integration Victoria Rest Haven Lodge Restorative Justice Victoria RESULTS Canada Royal BC Museum

S Saanich Emergency Program Saanich Legacy Foundation Saanich Neighbourhood Place Saanich Parks and Recreation Services Saanich Police Department - Block Watch Saanich Volunteer Services Salt Spring Island Community Services Salvation Army – Addictions Rehabilitation Centre Salvation Army – Regional Development BC & Yukon Salvation Army – Sunset Lodge Salvation Army – Victoria Recycling Operation Sandringham Care Centre School of Music - University of Victoria Scouts Canada Selkirk Place Sendial Seniors Serving Seniors Shaw Ocean Discovery Centre Shekinah Homes Society Sidney/North Saanich Citizens on Patrol Sierra Club of BC Foundation Silver Threads 1 Up, Single Parent Resource Centre Sooke Co-operative Association of Services Agencies Sooke Options for Community Living Association Sooke Transition House Society South Isl. Ctr. for Counselling and Training Society South Island Dispute Resolution Centre Special Olympics BC - Victoria St. Ann’s Academy St. John Ambulance - Victoria Branch St. Vincent de Paul Swan Lake/Christmas Hill Nature Sanctuary Swiftsure International Yacht Race

T Ten Thousand Villages The Chef Survival Challenge Event Society The Didi Society The First Open Heart Society of BC The Glenshiel Housing Society The Octa Collective Society The PlasticShore Project The Prostate Centre The Well Earth & Spirit Society Threshold Housing Society TLC The Land Conservancy Together Against Poverty Society Tourism Victoria

U Umbrella Society for Addictions & Mental Health United Way of Greater Victoria University of Victoria Alumni Association UVic Anti-Violence Project UVic English Language Centre UVic Family Centre UVic International and Exchange Student Services

V VI Kidney Patients Association VI Persons Living with HIV/AIDS Society Vancouver Island Public Interest Research Group Vancouver Island School of Art Society Vancouver Island South Film & Media Commission Vancouver Island Strata Owners Association Veterinarians Without Borders Victoria A.M. Association Victoria AIDS Resource & Community Service Society Victoria Airport Authority (Red Coat Program) Victoria Area Parole Victoria Attractions Association Victoria Brain Injury Society Victoria Children’s Choir Victoria Community Health Co-operative Victoria Community Resources Society - Twin Oaks Victoria Conservatory of Music Victoria Cool Aid Society Victoria Downtown Public Market Society Victoria Dragon Boat Festival Society Victoria Emergency Management Agency Victoria Epilepsy and Parkinson’s Centre Victoria Film Festival Victoria Free-Net Association Victoria Gilbert and Sullivan Society Victoria Good News Choir Society Victoria Highland Games Association Victoria Hospice Victoria Hospitals Foundation Victoria Human Exchange Society Victoria Immigrant & Refugee Centre Society Victoria International Buskers Festival Society Victoria International Cycling Festival Victoria Medical Heritage Society Victoria Military Music Festival Society Victoria Multicultural Society Victoria Police Department Victoria Rainbow Kitchen Society Victoria READ Society Victoria Riding for the Disabled Victoria Symphony Victoria Tall Ships Society Victoria Tea Festival Society Victoria Ultimate Players Society Victoria West Community Centre Victoria Women’s Transition House Victoria Youth Custody Centre Victoria Youth Empowerment Society VIDEA (Victoria Int’l Develop. & Educ. Assoc.) View Royal Reading Centre VIHA — Aberdeen/Mt. Tolmie Hospital Sites VIHA — Glengarry Hospital Site VIHA — Gorge Road Hospital Site VIHA — Mental Health & Addictions Services VIHA — Prevention Services – Health Units VIHA — Priory Hospital Site VIHA — Queen Alexandra Centre for Children’s Health VIHA — Royal Jubilee Hospital Site VIHA — Saanich Peninsula Hospital Site VIHA — Victoria General Hospital Site Volunteer Cowichan

W Wear 2 Start Society We Rage We Weep Alzheimer Foundation West Coast Men’s Support Society Whitecrow Village FASD Society Women’s Sexual Assault Centre Worklink Employment Society World Fisheries Trust World Vision Canada

Y YM/YWCA - Downtown Young Parents Support Network Young Parents Support Network

---

Valued Supporters for 2012 / 2013

Many thanks to our incredible volunteers, anonymous donors, funders, CIN members and:

• Black Press
• Central Saanich Municipality
• C-FAX 1070 AM & 107.3 KOOL FM
• CHEK TV
• City of Colwood
• City of Victoria
• Coast Capital Savings
• CTV Vancouver Island
• District of Oak Bay
• District of Saanich
• Elder, Lori
• Fairfield United Church
• Feeney, Shannon
• Gaming Direct Access Program
• Island Parent Magazine
• James Bay New Horizons
• Martens, Nancy
• Mort-Putland, Lisa
• Murray, Vic
• Olson, Lornna
• Provincial Employees Community Services Fund
• Shaw TV
• Social Media Camp Organizers
• Summers, Elizabeth
• Sunrise Assisted Living
• Szkudlarek, Zuzanna
• TD Bank Financial Group
• Thrifty Foods (Smile Card Program)
• Tighe, James
• Times Colonist
• Todesco, Tara (and Eric Ebarb)
• Town of View Royal
• Township of Esquimalt
• 24 Carrot Learning
• United Way of Greater Victoria
• University of Victoria
• Vancity
• Vancouver Island Health Authority (VIHA)
• Van Volkenburg, Bonnie
• Victoria Foundation
• Victoria ’94 Volunteer Legacy Fund
• VIHA Mental Health Services
• Wells Gray Tours

Thank you to our workshop facilitators who donated their skills and time to support learning in our non-profit community.

Community Investment Network (CIN) Members

• Accent Inns
• Agenda Office Interiors (formerly Heritage)
• Coast Capital Savings
• Colliers International
• Dodd’s Furniture & Mattress
• Eclipse Creative
• Engaged HR
• FortisBC Energy (Vancouver Island) Inc.
• II Terrazzo Ristorante
• Inn at Laurel Point
• Investors Group (Victoria Metro Office)
• Island Farms
• Island Savings Credit Union
• TD Waterhouse
• Tracey G. Coaching
• University of Victoria
• Vancity
• Wells Gray Tours (Victoria) Ltd.

---

Our Financial Picture: Balancing Our Values and Our Budget

Volunteer Victoria diversifies our funding sources and works diligently to increase the ratio of self-generated revenues through the delivery of workshops/professional development opportunities, membership fees, earned revenues, and contracts for services. We actively seek opportunities to partner with agencies on the delivery of programs and services on a cost recovery basis. In 2012 / 2013 we partnered with the Inter-Cultural Association (ICA) to deliver a Youth Dialogue and with the University of Victoria to host a course on Volunteer Management for Museum and Heritage specialists.

While balancing our budget and sustaining Volunteer Victoria is essential, we also continue to offer valuable programs and services at costs that non-profits can afford. In 2012/2013 Volunteer Victoria registered more than 1,130 participants in learning opportunities. Note: 37% of participants attended events that were offered at no charge.

To facilitate the purchase and installation of essential new servers and operating systems, Volunteer Victoria planned a deficit budget in 2012 / 2013. The overall capital costs were reduced with the help of Microsoft, who provided operating licenses at greatly reduced rates.

Note: Audited financials will be available on our website (www.VolunteerVictoria.bc.ca) after our Annual General Meeting on June 18th, 2013. For a complete financial history of Volunteer Victoria, please visit www.charityfocus.ca and search for the Greater Victoria Volunteer Society.

---

How You Can Help

• Donate Online: www.VolunteerVictoria.bc.ca or by phone or mail
• Give a Gift-in-Kind
• Volunteer
• Tell a Friend

Volunteer Victoria Suite 306 - 620 View Street, Victoria, BC V8W 1J6 Phone: 250-386-2269 Fax: 250-386-2279 Twitter: @volvicbc Facebook: YVCP Email: volvic@volunteervictoria.bc.ca www.VolunteerVictoria.bc.ca