PRIME FOLLOW-UP QUARTERLY REPORT

February 11, 2014Pages 41–473 sections

Quarterly summary of community liaison follow-ups with victims of property crime to gauge satisfaction with police service.

82 follow-ups conducted between Oct 1 and Dec 31, 2013Follow-ups for Break and Enter, Mischief, and Theft from MV

PRIME FOLLOW-UP QUARTERLY REPORT

October 1 to December 31, 2013

January 6, 2014.

Rick Stiebel is a City of Langford employee who works as a Communications Liaison for the West Shore RCMP two days a week, on Mondays and Fridays, providing his services are not required by the City of Langford on those days.

M/E Stiebel goes through all of the PRIME files twice a week, reading every synopsis for break and enters, mischief, theft from vehicle, theft other, and unspecified assistance files. He conducted 82 follow-ups between October 1 and December 31, 2013. The average number of calls made is generally between five and seven a week. The comments received during telephone conversations are entered on PRIME under Community Liaison Contacts as text page additions.

There was one complaint with service regarding file # 2013-15675. (see text page addition) There were minor concerns with response regarding file 2013-15164. The overwhelming majority of comments passed along are positive. About a third of those contacted indicate they were “very pleased”- as opposed to satisfied. The comments regarding the level of service provided by the Members for files # 2013-14672 and 15176 are examples of people going out of their way to praise the Member’s efforts and interaction regarding those specific files.

Stiebel also conducts CPTED (Crime Prevention Through Environmental Design) assessments upon request for Langford residents and businesses only. Five (two) CPTED assessments were conducted between October 1 and December 31 for files 2013- 13843 and 14513.

He assists with media queries, media releases and submits columns titled “West Shore Serge” to the Goldstream News Gazette and the Metchosin Muse that provide public safety information, or highlight the positive work by Members at the West Shore Detachment. He conducted research with five other Detachments in November to help compile a report on procedures for dealing with requests for permits for parades and special events such as Rock the Shores, and how other detachments allocate overtime and staffing for such events. Stiebel also photographs events for the Community Policing Section and the West Shore Detachment, such as the Remembrance Day ceremony in November.

Stiebel attends Langford Protective Services Committee meetings, and serves as secretary for Community Policing Advisory Committee meetings, where he records and distributes the minutes. He also attends Youth Collective meetings.

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2013 PRIME FOLLOW-UPS

OCTOBER NOVEMBER DECEMBER

Page 41–47

File # 13373 break and enter business (Sept. 14) Langford Spoke with complainant on Oct. 7. She was “very pleased” with service and response, and will consider scheduling a CPTED assessment.
File # 13492 break and enter residence (Sept. 16) Langford Spoke with complainant on Oct. 7. He was “very satisfied” with service and response, and will schedule a CPTED assessment.
File # 13622 break and enter residence (Sept. 18) Langford Spoke with complainant on Oct. 7. He was “very pleased” with service and response, said Cst. Joly was “very nice,” and will consider scheduling a CPTED assessment.
File # 13648 break and enter residence (Sept. 19) Colwood Spoke with complainant on Oct. 7. He said he was “very satisfied” with service and response, but would like confirmation of receipt of additional information he sent.
File # 13695 mischief under (Sept. 20) View Royal Spoke with complainant on Oct. 7. She was pleased with service and response.
File # 13808 theft from mv under (Sept. 22) Colwood Spoke with complainant on October 7. She was “completely pleased” with service and response, and appreciated follow-up call.
File # 13809 theft from mv under (Sept. 22) Langford Spoke with complainant on Oct. 18. She said service and response was fine, and declined offer of a CPTED assessment.
File # 13843 break and enter business (Sept. 23) Langford Spoke with owner complainant on Oct. 7. He was satisfied with service and response in both cases (relates to file # 14513), would like more patrols, and will schedule a CPTED assessment.
File # 13961 break and enter residence (Sept. 25) Colwood The number is no longer in service.
File # 14039 theft other under (Sept. 27) Langford Spoke with complainant on Oct. 7.. She was pleased with service and response, and will speak to the building manager about scheduling a CPTED assessment because there have been several incidents recently. She also appreciated follow-up call.
File # 14057 mischief under (Sept. 27) Langford Spoke with manager on Oct. 7. She was “absolutely pleased” with service and response, and will consider scheduling a Crime Prevention Through Environmental Design assessment.
File # 14112 mischief under (Sept. 28) Colwood Spoke with complainant on Oct. 7. She was satisfied with service and response.
File # 14201 mischief under (Sept. 30) View Royal Left message on Oct. 7.
File # 14230 theft from mv under (Sept. 30) View Royal Left message on Oct. 7.
File # 14340 break and enter residence (Oct. 3) Langford Spoke with complainant on Oct. 7. He was “very pleased” with service and response, declined offer of a CPTED assessment, and appreciated follow-up call.
File # 14359 break and enter residence (Oct. 3) Colwood Spoke with complainant on Oct. 7. She was “very pleased” with service and response.
File # 14513 break and enter other (Oct. 6) Langford Spoke with owner complainant on Oct. 7. He was satisfied with service and response in both cases (relates to file # 13843), would like more patrols, and will schedule a CPTED assessment.
File # 14596 break and enter other (Oct. 8) Langford Spoke with complainant on Oct. 21. He was pleased with service and response, and will discuss scheduling a CPTED assessment with the strata council.
File # 14672 mischief under (Oct. 10) Langford Spoke with complainant on Oct. 21. He said he was “very pleased” with service and response, and said the members were “courteous, patient and professional,” and were “as good as anyone could possibly ask for.”
File # 14761 theft from vehicle under (Oct. 12) Langford Left message with complainant on Oct. 21.
File # 14763 theft from mv under (Oct. 12) Langford Spoke with complainant on Oct. 21. She was pleased with service and response, declined offer of a CPTED assessment, and appreciated follow-up call.
File # 14773 mischief under (Oct. 12) Colwood Left message with complainant on Oct. 21.
File # 14795 break and enter residence (Oct. 13) Colwood Left message on Oct. 21.
File # 14803 break and enter business (Oct. 13) View Royal Spoke with complainant on Oct. 13. She was “very pleased” with service and response.
File # 14875 theft from mv under (Oct. 15) Langford Spoke with complainant on Oct. 21. She was “very pleased” with service and response, declined scheduling a CPTED assessment, and appreciated a follow-up call.
File # 14904 mischief under (Oct. 15) Colwood Spoke with complainant on Oct. 21. She was “very pleased” with service and response, and said Cst. Gorman was “very nice.”
File # 15126 break and enter residence (Oct. 19) View Royal Spoke with complainants mother on Nov. 4. They were satisfied with service and response.
File # 15132 break and enter residence (Oct. 19) Langford Spoke with complainant on Nov. 4. She was pleased with service and response, declined scheduling a CPTED assessment because they have upgraded security, and appreciated follow-up call.
File # 15164 theft from mv under (Oct. 20) View Royal Spoke with complainant on Nov. 4. He was upset because he had two incidents within 24 hours, would have liked prompter response, but was overall satisfied and appreciated follow-up call.
File # 15174 theft from mv under (Oct. 20) Langford Left message on Nov. 4.
File # 15176 theft from mv under (Oct. 20) Langford Spoke with complainant on Nov. 8. They were “very pleased” with service and response, were “very impressed” with Cst. Baker, who was “very courteous and engaging,” will consider scheduling a CPTED assessment, and will discuss Block Watch with neighbours.
File # 15179 theft from mv under (Oct. 20) View Royal Spoke with complainant on Nov. 4. She was pleased with service and response, and said Cst. Gorman was “very nice and very helpful.”
File # 15186 mischief under (Oct. 20) Langford Unable to leave message despite several attempts.
File # 15212 theft from mv under (Oct. 21) View Royal Left message on Nov. 4.
File # 15245 suspicious person (Oct. 21) Langford Left message on Nov. 4.
File # 15319 mischief under (Oct. 23) Langford Spoke with complainant on Nov. 8. She was “very pleased” with service and response, and will discuss scheduling a CPTED assessment with her husband.
File # 15422 break and enter business (Oct. 25) Langford Left message on Nov. 4.
File # 15437 mischief under (Oct. 24) View Royal Spoke with complainant on Dec. 6. He was “very pleased” with service and response.
File # 15438 break and enter business (Oct. 25) Langford Spoke with complainant on Nov. 4. She was satisfied with service and response, will schedule a CPTED assessment in December, and appreciated follow-up call.
File # 15494 mischief under (Oct. 26) Colwood Spoke with complainant on Nov. 4. He was “very pleased” with service and response.
File # 15501 break and enter other (Oct. 26) View Royal Left message on Nov. 4.
File # 15675 break and enter residence (Oct. 29) Langford Spoke with complainant on Nov. 4. He was frustrated with dealing with several incidents recently, and the fact his video surveillance tape wasn’t of sufficient quality to be of use.
File # 15726 break and enter residence (Oct. 30) Langford Spoke with complainant on Nov. 4. She was “very pleased” with service and response, said Cst. Seutter was “very nice, thorough and accommodating,” and scheduled a CPTED assessment which was conducted on Nov. 8. Strongly recommended she call Victim Services because she and her daughter were dealing with issues since the incident.
File # 15821 break and enter residence (Nov. 1) Langford Spoke with complainant on Nov. 18. She was pleased with service and response, and will discuss scheduling a CPTED assessment with the owners.
File # 15828 break and enter residence (Nov. 1) View Royal Spoke with complainant on Nov. 18. He was “absolutely pleased” with service and response.
File # 15834 break and enter business (Nov. 1) Langford Spoke with property rep on Nov. 18. She was pleased with service and response, and will consider scheduling a CPTED assessment with the owners.
File # 15864 mischief under (Nov. 1) View Royal Spoke with complainant on Nov. 18. He was pleased with service and response, and said Cst. Seutter was “very good.”
File # 16001 theft other under (Nov. 4) View Royal Left message on Nov. 18.
File # 16002 break and enter residence (Nov. 4) Langford Spoke with complainant on Nov. 18. He was pleased with service and response in both instances (relates to file # 16071), and scheduled a CPTED assessment, which was conducted on Nov. 22.
File # 16042 theft from mv under (Nov. 5) Langford Spoke with complainant on Nov. 18. She was “absolutely pleased” with service and response, and will consider scheduling a CPTED assessment.
File # 16044 mischief under (Nov. 5) Langford Left message on Nov. 18.
File # 16071 break and enter residence (Nov. 5) Langford Spoke with complainant on Nov. 18. He was pleased with service and response in both instances (relates to file # 16002), and scheduled a CPTED assessment, which was conducted on Nov. 22.
File # 16074 break and enter residence (Nov. 5) View Royal Spoke with complainant on Nov. 18. They were pleased with service and response.
File # 16087 theft from mv under (Nov. 6) Langford Left message with complainant on Nov. 18.
File # 16202 break and enter residence (Nov. 9) View Royal Spoke with complainant on Nov. 18. He was pleased with service and response.
File # 16211 mischief under (Nov. 9) Colwood Spoke with complainant on Nov. 22. He was pleased with service and response. Recommended a CPTED assessment due to the number of incidents within the past few years, to be conducted by Cst. Dovell. Li thought that would be “awesome.”
File # 16371 mischief under (Nov. 12) Highlands Spoke with complainant on Nov. 18. He was “very pleased” with service and response.
File # 16335 mischief under (Nov. 12) Langford Spoke with complainant on Nov. 18. He was satisfied with service and response, and declined scheduling a CPTED assessment because he is too busy.
File # 16397 mischief under (Nov. 13) Metchosin Spoke with complainant Nov. 25. He said service and response was “very quick, pleasant and positive.”
File # 16402 theft from mv under (Nov. 13) Langford Unable to leave a message after several attempts.
File # 16427 break and enter other (Nov. 14) Langford Spoke with complainant on Nov. 18. He was pleased with service and response, and will consider scheduling a CPTED assessment.
File # 16455 break and enter residence (Nov. 14) Langford Left message on Nov. 18.
File # 16462 break and enter business (Nov. 14) Langford Spoke with complainant on Nov. 18. He was satisfied with service and response, and will schedule a CPTED assessment in the near future.
File # 16482 break and enter residence (Nov. 15) Colwood Spoke with complainant on Dec. 9. She was “very pleased” with service and response.
File # 16576 break and enter residence (Nov. 17) Highlands Spoke with complainant on Dec. 9. She was “very impressed” with service and response.
File # 16595 mischief under (Nov. 17) Colwood Spoke with complainant on Dec. 9. He was satisfied with service and response.
File # 16678 theft from mv under (Nov. 19) Colwood Spoke with complainant on Dec. 16. She was “extremely satisfied” with service and response.
File # 16695 mischief under (Nov. 20) Langford Spoke with complainant on Dec. 9. She was “really pleased” with service and response.
File # 16860 break and enter residence (Nov. 23) Colwood Spoke with complainant on Dec. 9. He was satisfied with service and response. He said he has ongoing disturbance issues with neighbours, and contacting Colwood Bylaw was suggested. He also said he spoke with a Member recently, but does not remember their name, regarding his suspicions that a neighbor in a trailer at the end of the street is giving GHB to women and filming pornography.
File # 16895 break and enter residence (Nov. 24) Langford Spoke with complainant on Dec. 9. She was pleased with service and response, will consider a CPTED assessment, will discuss a Block Watch presentation with neighbours, and appreciated follow-up call.
File # 17051 break and enter residence (Nov. 27) View Royal Spoke with complainant on Dec. 9. He was pleased with service and response.
File # 17150 theft other under (Nov. 29) Colwood Spoke with complainant on Dec. 13. He was satisfied with service and response, and will update Cst. McKinney regarding video.
File # 17235 break and enter residence (Dec. 1) Langford Left message on Dec. 9.
File # 17288 break and enter residence (Dec. 2) Langford Left message on Dec. 9.
File # 17535 break and enter residence (Dec. 7) Langford Spoke with complainant on Dec. 16. She said service and response was “really good, and appreciated member’s Victims Services referral and follow-up call.
File # 17585 break and enter residence (Dec. 8) Langford Left message on Dec. 16.
File # 17589 break and enter residence (Dec. 8) View Royal Left message on Dec. 16.
File # 17628 theft other under (Dec. 9) View Royal Left message on Dec. 16.
File # 17632 mischief under (Dec. 9) Langford Spoke with complainant on Dec. 16. She was “very pleased” with service and response.
File # 17657 theft other under (Dec. 9) Langford Spoke with complainant on Dec. 16. She was “very unhappy” with service, said she felt Cst. Mazur “belittled her in her own home,” and said she was wasting members’ time with the call. Bagwell said she was “disgusted” with member’s attitude, aggressiveness and comments about smoking and telling her not to bother police with petty issues more than once.
File # 17661 break and enter residence (Dec. 10) View Royal Spoke with complainant on Dec. 16. He was satisfied with service and response.
File # 17881 theft from mv under (Dec. 15) View Royal Spoke with complainant on Dec. 16. He was “absolutely pleased” with service and response.

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Extracted from: 2014 02 11 Committee of the Whole Agenda