Project Summary: Secondary suites online renewal
A strategic project summary proposing a $5,500 investment from Casino revenue to enable online payments for secondary suite renewals.
Project Summary
Priority: Strategic
Public Engagement: Inform
Project Name: Secondary suites online renewal
Project Number: 1-2-02200-310 CC220-02
Submitted by: Leanne Taylor
Director: Leanne Taylor, Development Services
Financial Plan: 2025 – 2029
Reference Number: N-083
Executive Summary
The Information Technology Strategic Plan identified the implementation of a system that allows citizens to renew their Type 2 secondary suite permits online. This project contributes to the strategic goal of providing service excellence and improving customer satisfaction. With the 2020 implementation of the Business License online payment functionality, the work required to add similar functionality for secondary suite renewals will require a process change, bylaw amendments (if needed), and minimal consultant assistance. This previously approved project has been reclassified as non-core (rather than capital) and the estimated cost has been reduced from $25,000 to $5,500.
Business problem and opportunity
In an ever-increasing online world, citizens are seeking the convenience of interacting with their municipality from the comfort of their homes. Property owners now can claim their Homeowner Grants annually online and as of 2020, business licenses renewals can be paid online. However, Type 2 secondary suite permit renewals currently must be done in person at Town Hall. This project would see the modification of the current process to facilitate the online payment for secondary suite renewals.
Proposed project objectives
The modification of the existing process to enable online payment for secondary suite renewals that integrates with View Royal’s financial system (Vadim’s iCity).
Business risks
The greatest risk of not implementing this project is citizen dissatisfaction. To the extent that the municipality fails to keep up with citizens’ technological expectations, it risks having taxpayers feel they are not receiving an expected level of service.
Proposed sources of funding
Casino revenue
Costs and benefits
| Costs | FY1 | FY2 | FY3 | FY4 | FY5 | 5-year Total |
|---|---|---|---|---|---|---|
| Capital | 0 | 0 | 0 | 0 | 0 | 0 |
| Operational | 5,500 | 0 | 0 | 0 | 0 | 5,500 |
| Total | 5,500 | 0 | 0 | 0 | 0 | 5,500 |
| Benefits | |
|---|---|
| Tangible | A system that allows citizens to renew Type 2 secondary suite permits online |
| Intangible | Increase customer satisfaction as technology expectations are met |
Recommendation
THAT the Committee recommend the 2025-2029 Financial Plan include Secondary suites online renewal in 2025 to be funded by Casino revenue.
