Project Summary: Permits and Licensing Portal (N-130)
A non-core project summary for the Permits and Licensing Portal, identical in scope to the capital project but categorized for non-recurring strategic initiatives.
Project Summary
Priority: Optimal Public Engagement: Inform Project Name: Permits and Licensing Portal Project Number: 1-2-05100-615/2-2-13101-951 CC510-40/CC1300 Submitted by: Leanne Taylor, Director Development Services
Executive Summary
In the 2025 – 2027 IT Strategic Plan, Development Services identified business goals, barriers to achieving those goals and strategic initiatives to overcome the barriers to provide a high level of customer service in processing building permit applications. To support building inspection services, which are crucial for maintaining health, safety and compliance within the Town, a Building Permits Portal has been identified as a strategic initiative to significantly improve business value, workflow efficiencies, streamline application processes and customer service. Furthermore, a portal will make it easier for the public to request, submit and pay for permits online to eliminate the need to visit Town Hall in person.
Business problem and opportunity
There is no portal for document submissions, invoicing and payment, which makes the process less efficient and more paper intensive. A portal would streamline application processes, provide convenient online access 24/7, allow for online invoicing and payments, and offer real-time application status tracking. In the discovery of available online tools for building inspection, we may find a software application that can be extended to other services, such as business licensing.
Proposed project objectives
- Overview of building permit workflows context, integrations, and processes (FY1).
- Undertake a thorough requirements elicitation with all stakeholders (FY1).
- Review modern web-based software services and carry out a cost-benefit analysis to determine the optimal software to meet stakeholder requirements (FY1).
- Develop a portal that utilizes web services and digital workflows to review and process application requests to streamline the application process, reduce reliance on paper-based processes, and improve customer experience (FY2). The budget for FY2 is a placeholder and will depend on the results of the discovery work in FY1.
Business risks
Time-intensive, manual processes will continue if the Town does not adapt to more innovative technology solutions to improve business value, workflow efficiencies, and customer service.
Proposed sources of funding
Casino Revenue 1-1-00557-866 Future Operational costs TBD as part of project
Costs and benefits
| Costs | FY1 | FY2 | FY3 | FY4 | FY5 | 5-year Total |
|---|---|---|---|---|---|---|
| Capital | 0 | 50,000 | 0 | 0 | 0 | 50,000 |
| Operational | 40,000 | 0 | 0 | 0 | 0 | 40,000 |
| Total | 40,000 | 50,000 | 0 | 0 | 0 | 90,000 |
| Benefits | |
|---|---|
| Tangible | An innovative application portal system to process building permits. |
| Intangible | Improve efficiencies and customer service and reduce reliance on paper-based and manual processes. |
Recommendation
THAT the Committee recommend the 2025-2029 Financial Plan include Permits and Licensing Portal in 2025 to be funded by Casino Revenue.
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