Appendix
RCMP General Duty Staffing Assessment - Appendices A to O
March 12, 2019Pages 95–12816 sections
Supplemental data for the RCMP staffing assessment including maps, service time by call type, and response parameters.
Appendix A: Area Maps of West ShoreAppendix G: Breakdown of total service time by call type
Appendix A – Area Map West Shore Integrated Detachment 2017
To determine what areas of West Shore are the busiest, dispatched calls are plotted on a map. The plotted calls are colour coordinated to reflect the priority. First Nations as well as Parks are included on the map. It is evident that majority of the calls occur on roads and very rarely do they occur in parks or bodies of water. The following are 5 maps of West Shore with 2017 dispatched calls plotted:
- Total dispatched calls for service. This includes calls of priority 1 to 3.
- Total dispatched calls for service separated by business lines.
- Dispatched Priority 1 or Emergency calls
- Dispatched Priority 2 or Urgent calls
- Dispatched Priority 3 or Routine calls
Page 95–128
Appendix B – 2017 Calls for Service Dispatched
| Call Type and Default Priority | Priority | EMERGENCY | URGENT | ROUTINE | Totals | % |
|---|---|---|---|---|---|---|
| TRAFFIC INCIDENT | 3 | 2 | 222 | 1,866 | 2,090 | 15.5% |
| ALARM | 3 | 2 | 74 | 784 | 860 | 6.4% |
| ASSIST POLICE/FIRE/AMBULANCE * | 2 | 616 | 0 | 171 | 787 | 5.8% |
| MVI | 3 | 1 | 90 | 497 | 588 | 4.4% |
| ABANDONED 911 | 2 | 2 | 510 | 70 | 582 | 4.3% |
| DISTURBANCE | 3 | 15 | 233 | 297 | 545 | 4.0% |
| CHECK WELLBEING | 3 | 2 | 105 | 435 | 542 | 4.0% |
| SUSPICIOUS CIRCUMSTANCES | 3 | 1 | 44 | 443 | 488 | 3.6% |
| SUSPICIOUS PERSON | 3 | 1 | 72 | 410 | 483 | 3.6% |
| ASSIST GENERAL PUBLIC | 3 | 2 | 49 | 415 | 466 | 3.5% |
| UNWANTED PERSON * | 3 | 33 | 0 | 341 | 374 | 2.8% |
| HAZARDOUS SITUATION | 3 | 1 | 57 | 303 | 361 | 2.7% |
| SUICIDAL PERSON | 1 | 320 | 25 | 1 | 346 | 2.6% |
| DOMESTIC IN PROGRESS | 1 | 315 | 22 | 2 | 339 | 2.5% |
| MISSING PERSON | 3 | 0 | 302 | 35 | 337 | 2.5% |
| IMPAIRED | 2 | 0 | 314 | 11 | 325 | 2.4% |
| THREATS | 3 | 0 | 16 | 284 | 300 | 2.2% |
| HARASSMENT | 3 | 0 | 2 | 268 | 270 | 2.0% |
| SUSPICIOUS VEHICLE | 3 | 0 | 16 | 230 | 246 | 1.8% |
| ANIMAL | 3 | 1 | 16 | 225 | 242 | 1.8% |
| ASSAULT | 3 | 2 | 57 | 182 | 241 | 1.8% |
| MVI INJURY | 1 | 192 | 40 | 7 | 239 | 1.8% |
| SIPP/DIPP | 4 | 0 | 33 | 193 | 226 | 1.7% |
| MVI HIT AND RUN | 2 | 0 | 83 | 101 | 184 | 1.4% |
| KEEP THE PEACE | 3 | 1 | 4 | 165 | 170 | 1.3% |
| ASSIST OTHER AGENCY | 3 | 0 | 9 | 146 | 155 | 1.2% |
| SHOPLIFTER | 3 | 0 | 13 | 128 | 141 | 1.0% |
| THEFT | 4 | 0 | 16 | 79 | 95 | 0.7% |
| SHOTS FIRED / HEARD | 1 | 44 | 35 | 4 | 83 | 0.6% |
| DOMESTIC REPORT | 3 | 2 | 16 | 62 | 80 | 0.6% |
| ASSAULT SEXUAL | 2 | 1 | 48 | 29 | 78 | 0.6% |
| FIGHT | 2 | 5 | 65 | 3 | 73 | 0.5% |
| ANNOYING CIRCUMSTANCES * | 3 | 0 | 0 | 59 | 59 | 0.4% |
| MISCHIEF | 4 | 0 | 5 | 54 | 59 | 0.4% |
| WEAPON | 1 | 44 | 8 | 7 | 59 | 0.4% |
| MISCHIEF IN PROGRESS | 2 | 0 | 54 | 2 | 56 | 0.4% |
| BREAK AND ENTER IN PROGRESS * | 2 | 54 | 0 | 1 | 55 | 0.4% |
| MAN DOWN * | 2 | 53 | 0 | 2 | 55 | 0.4% |
| BYLAW | 4 | 0 | 1 | 49 | 50 | 0.4% |
| MISSING CHILD | 1 | 40 | 8 | 0 | 48 | 0.4% |
| YOUTH | 3 | 0 | 1 | 47 | 48 | 0.4% |
| SUDDEN DEATH | 3 | 0 | 1 | 45 | 46 | 0.3% |
| THEFT IN PROGRESS | 2 | 0 | 40 | 1 | 41 | 0.3% |
| ASSAULT IN PROGRESS * | 1 | 40 | 0 | 0 | 40 | 0.3% |
| PROWLER | 2 | 0 | 36 | 1 | 37 | 0.3% |
| ALARM SILENT | 1 | 0 | 32 | 0 | 32 | 0.2% |
| INDECENT ACT * | 3 | 2 | 0 | 30 | 32 | 0.2% |
| BREAK AND ENTER | 4 | 0 | 7 | 21 | 28 | 0.2% |
| DRUGS | 4 | 0 | 8 | 20 | 28 | 0.2% |
| THEFT OF VEHICLE | 4 | 0 | 2 | 26 | 28 | 0.2% |
| ASSIST MENTAL HEALTH | 3 | 1 | 12 | 13 | 26 | 0.2% |
| PROPERTY | 4 | 0 | 0 | 25 | 25 | 0.2% |
| NEXT OF KIN NOTIFICATION | 3 | 0 | 1 | 23 | 24 | 0.2% |
| SCREAM | 1 | 23 | 1 | 0 | 24 | 0.2% |
| BREACH | 4 | 0 | 6 | 16 | 22 | 0.2% |
| ALARM HOLD UP | 1 | 20 | 0 | 0 | 20 | 0.1% |
| POLICE - ANY CALL | 1 | 15 | 3 | 0 | 18 | 0.1% |
| RECOVERED VEHICLE | 3 | 0 | 4 | 14 | 18 | 0.1% |
| INSECURE PREMISE OR VEHICLE | 3 | 0 | 2 | 15 | 17 | 0.1% |
| PARKING | 4 | 0 | 0 | 16 | 16 | 0.1% |
| OVERDOSE | 2 | 0 | 14 | 0 | 14 | 0.1% |
| ABANDONED VEHICLE | 4 | 0 | 0 | 12 | 12 | 0.1% |
| FRAUD | 4 | 0 | 0 | 11 | 11 | 0.1% |
| EXTORTION | 1 | 0 | 0 | 10 | 10 | 0.1% |
| WARRANT | 4 | 0 | 1 | 8 | 9 | 0.1% |
| OTHER CRIMINAL CODE | 3 | 0 | 0 | 7 | 7 | 0.1% |
| FIREARMS (FOR PICKUP / TRANSPORT) | 4 | 0 | 2 | 3 | 5 | 0.0% |
| INTELLIGENCE INFORMATION | 4 | 0 | 2 | 3 | 5 | 0.0% |
| MARINE INCIDENT | 1 | 2 | 0 | 3 | 5 | 0.0% |
| STALKING | 3 | 0 | 0 | 5 | 5 | 0.0% |
| EXPLOSIVES | 1 | 1 | 1 | 2 | 4 | 0.0% |
| PANHANDLER | 3 | 0 | 0 | 4 | 4 | 0.0% |
| COUNTERFEIT CURRENCY | 4 | 0 | 0 | 3 | 3 | 0.0% |
| JUMPER | 1 | 3 | 0 | 0 | 3 | 0.0% |
| LIQUOR ACT/LICENSED PREMISES CHECK | 4 | 0 | 0 | 3 | 3 | 0.0% |
| MVI POLICE VEHICLE | 2 | 0 | 2 | 1 | 3 | 0.0% |
| ROBBERY * | 3 | 2 | 0 | 1 | 3 | 0.0% |
| ARSON | 3 | 0 | 0 | 2 | 2 | 0.0% |
| FOUND PERSON | 3 | 0 | 0 | 2 | 2 | 0.0% |
| HOME INVASION * | 1 | 2 | 0 | 0 | 2 | 0.0% |
| ABDUCTION * | 1 | 1 | 0 | 0 | 1 | 0.0% |
| BAIT CAR ACTIVATED | 2 | 0 | 1 | 0 | 1 | 0.0% |
| DNA COLLECTION | 3 | 0 | 0 | 1 | 1 | 0.0% |
| MENTAL HEALTH ACT | 4 | 0 | 0 | 1 | 1 | 0.0% |
| ROBBERY IN PROGRESS * | 1 | 1 | 0 | 0 | 1 | 0.0% |
| TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 4 | 0 | 1 | 0 | 1 | 0.0% |
| Overall - Summary | 1,865 | 2,844 | 8,756 | 13,465 |
Page 95–128
Appendix C – Calibration
To determine whether to calibrate with Emergency or Urgent response times, the number of dispatched calls is analyzed by hour of day and day of week. Overall, one call an hour is required, with the exception of 3 A.M. to 6 A.M. Urgent response times were used to calibrate West Shore, which had a total of 16,825 dispatched calls in 2017. Despite not achieving the requirement an MPP analysis was still performed on Urgent response times because the level of calls dispatched were enough to reliably support the calibration process. During the calibration process, units were not added in time blocks.
Average Urgent Dispatched Calls by Time Block
| Day | 0000-0259 | 0300-0559 | 0600-0859 | 0900-1159 | 1200-1459 | 1500-1759 | 1800-2059 | 2100-2359 | Average |
|---|---|---|---|---|---|---|---|---|---|
| Sunday | 0.41 | 0.17 | 0.13 | 0.34 | 0.36 | 0.44 | 0.51 | 0.47 | 0.35 |
| Monday | 0.17 | 0.02 | 0.17 | 0.34 | 0.33 | 0.44 | 0.45 | 0.42 | 0.29 |
| Tuesday | 0.11 | 0.06 | 0.21 | 0.40 | 0.33 | 0.48 | 0.47 | 0.44 | 0.31 |
| Wednesday | 0.13 | 0.04 | 0.19 | 0.30 | 0.41 | 0.49 | 0.51 | 0.47 | 0.32 |
| Thursday | 0.20 | 0.12 | 0.22 | 0.24 | 0.31 | 0.38 | 0.51 | 0.46 | 0.31 |
| Friday | 0.17 | 0.13 | 0.17 | 0.33 | 0.36 | 0.45 | 0.52 | 0.65 | 0.35 |
| Saturday | 0.46 | 0.14 | 0.14 | 0.28 | 0.32 | 0.35 | 0.60 | 0.52 | 0.35 |
| Average | 0.24 | 0.10 | 0.18 | 0.32 | 0.35 | 0.43 | 0.51 | 0.49 | 0.33 |
SRF Data extracted from the PRIME CAD database, that excludes records with errors and exceptions, is loaded into the MPP Computer model to determine General Duty Performance. The data elements include:
- Average service time for units dispatched to calls for service
- Number of unit dispatched to respond to calls for service
- Percentage of calls that are emergencies, urgent and routine
- Average travel time for all units dispatched to each priority call
- Square kilometers from the geographic area from which calls for service are received
- Number of GD units fielded whose primary role is to respond to calls for service
- Rate per hour of calls for service from the public that were dispatched
Page 95–128
Appendix D – MPP and RCMP Priorities Equivalents
| MPP Priorities | Details | RCMP Priorities | Details |
|---|---|---|---|
| Emergency | Calls dispatched as RCMP Priority 1s as well as calls dispatched as RCMP Priority 2s that involve risk to persons: e.g. ABDUC, ANNOY, ASLTI, ASSPFA, BNEI, HOMEIN, INDEC, MAND, ROBB, ROBBI, UNWANT | 1 | Very Urgent - Immediate Dispatch A major incident or incident in progress that requires immediate police presence, assistance or service. Involves the report of a loss of life or a need for police to prevent a loss of life. |
| Urgent | Calls dispatched as Priority 2’s except for those recoded to Priority 1’s. | 2 | Urgent - Dispatch as soon as possible There is an urgent need for the police presence, assistance or service. While there is no loss of life involved, the potential for escalation of violence exists. |
| Routine | Routine - Dispatch as soon as reasonably possible Reports that do not require immediate police presence, assistance or service. |
3 | Routine - Dispatch as soon as reasonably possible Reports that do not require immediate police presence, assistance or service. |
| Non Dispatchable | These are calls that are handled by means other than dispatching a GD unit | 4 | No Immediate Action Occurrences that do not require police attendance but may require further action. |
Page 95–128
Appendix E – Activity Codes
Activity Code Breakdown
| RCMP Code | RCMP Description | MPP Category |
|---|---|---|
| DP | Dispatched | Calls for Service |
| ER | Enroute | Calls for Service |
| IP | In Progress | Calls for Service |
| OS | On Scene | Calls for Service |
| PT | Prisoner Transport | Investigative |
| TR | Prisoner Transport | Investigative |
| CT | Court | Investigative |
| CU | Cover Unit | Investigative |
| DS | Document Service | Investigative |
| DT | Detachment | Investigative |
| ES | Escort Duties | Investigative |
| IN | Follow-up Investigation | Investigative |
| NA | Not Available | Out of Service Work |
| OC | On Call (Backup) | Out of Service Work |
| OT | Other Transport | Out of Service Work |
| OV | Out of Vehicle | Out of Service Work |
| RW | Report Writing | Out of Service Work |
| SD | Special Duty | Out of Service Work |
| SV | Surveillance | Out of Service Work |
| 61 | Break | Administrative |
| 62 | Meals | Administrative |
| 90 | Sign On | Administrative |
| CW | Car Wash | Administrative |
| HQ | Headquarters (Green Timbers) | Administrative |
| MT | Meeting | Administrative |
| ST | Station Relief | Administrative |
| TN | Training | Administrative |
| TV | Travel | Administrative |
| VM | Vehicle Maintenance | Administrative |
| BC | Bar Check | Proactive |
| EF | Enforcement (Street Checks) | Proactive |
| FP | Foot Patrol | Proactive |
| IS | In Service | Proactive |
| OA | Out and Available | Proactive |
| PS | Person Stop | Proactive |
| RB | Road Block | Proactive |
| SB | Standby | Proactive |
| TS | Traffic Stop | Proactive |
Some activity codes may appear in other task categories. This is because the category is determined by comparing both what the car is doing and what the member is doing. For example, if a member is ‘OV’, and the member is not connected to a file, then the activity falls under Proactive work. Contrarily, if the member is connected to a call, then the ‘OV’ activity is considered CFS work.
Page 95–128
Appendix F – Shift Relief Factor
The Shift Relief Factor (SRF) is used to determine the actual Constable strength required by the detachment to ensure the number of Constables fielded to meet the detachments operational objectives. The SRF uses a sample of data from the TEAM Shift Scheduling module that includes those Constables that worked the entire year.
West Shore DETACHMENT SHIFT RELIEF FACTOR (SRF) – January 1 to December 31, 2017
| Item | Value |
|---|---|
| Average Shift Hours per Constable | 11.980534 |
| Number of Constables with 1 Year Data | 21 |
| Badge # with Invalid Leave Hours | Earned |
| 60578 | NULL |
| 49581 | NULL |
| Leave Type | Shift Code | Days Away | Leave Days |
|---|---|---|---|
| Regular Time Off | 3894 | 3894 | |
| Annual Leave | AOL | 546 | 546 |
| Absent On Duty | AOD | 12 | 20 |
| Compassionate | COMP | 8 | 8 |
| Court | CRT | 0 | 0 |
| Court-Criminal | CRTC | 1 | 2 |
| Court-Traffic | CRTT | 0 | 0 |
| Designated Pai... | DPH | 7 | 7 |
| Front Counter | F/C | 0 | 0 |
| Graduated Ret... | GRW | 0 | 0 |
| Light Duties | L/D | 0 | 0 |
| Lieu Time Off | LTO | 19 | 19 |
| Off Duty Sick | ODS | 95 | 95 |
| Other | OTH | 1 | 1 |
| Restricted Duties | R/D | 0 | 0 |
| Special Event | S/E | 0 | 0 |
| Time off Work | TOW | 0 | 0 |
| Training | TRN | 68 | 98 |
| Tactical Troop | TT | 0 | 0 |
| Summary Metric | Value |
|---|---|
| Days Officers Unavailable | 4651 |
| Shift Days Actually Worked | 2861 |
| Potential Staff Days Available | 7512 |
| Shift Relief Factor | 2.63 |
Page 95–128
Appendix G – Total Service Time by Call Type West Shore Integrated Detachment
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| TRAFF | TRAFFIC INCIDENT | 1,806 | 41.4824 | 72,210.1 | 40.73 | 61,553.10 |
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 751 | 27.3264 | 19,718.7 | 63.33 | 57,977.60 |
| MVI | MVI | 557 | 22.9518 | 15,173.7 | 73.58 | 48,079.20 |
| DISTB | DISTURBANCE | 525 | 16.028 | 13,717.3 | 55.14 | 47,321.60 |
| SUICID | SUICIDAL PERSON | 342 | 9.45986 | 4,194.22 | 75.82 | 43,125.90 |
| DOMI | DOMESTIC IN PROGRESS | 338 | 8.6307 | 5,045.92 | 65.15 | 42,561.00 |
| CHECK | CHECK WELLBEING | 513 | 35.1422 | 22,464.8 | 58.63 | 36,758.40 |
| MVIINJ | MVI INJURY | 236 | 8.40064 | 2,651.25 | 78.02 | 29,149.70 |
| ASSGP | ASSIST GENERAL PUBLIC | 428 | 36.7341 | 18,028.1 | 61.42 | 28,410.10 |
| THEFT | THEFT | 739 | 44.3987 | 4,099.13 | 57.18 | 26,787.00 |
| ASLT | ASSAULT | 235 | 26.1111 | 8,804.18 | 80.12 | 25,821.70 |
| UNWANT | UNWANTED PERSON | 358 | 25.9486 | 13,967. | 49.07 | 25,477.90 |
| SUSPC | SUSPICIOUS CIRCUMSTANCES | 443 | 35.6218 | 17,753 | 51.53 | 24,410.70 |
| SUSPP | SUSPICIOUS PERSON | 453 | 26.3836 | 14,812.6 | 46.05 | 24,344.60 |
| AB911 | ABANDONED 911 | 530 | 17.2435 | 8,067.88 | 40.28 | 22,931.10 |
| THREAT | THREATS | 284 | 54.5523 | 17,053.9 | 72.02 | 20,961.70 |
| ALARM | ALARM | 803 | 23.372 | 19,597.2 | 27.38 | 20,504.70 |
| MISSIP | MISSING PERSON | 309 | 26.4965 | 4,494.63 | 57.03 | 15,378.30 |
| HARASS | HARASSMENT | 248 | 59.3102 | 14,097.3 | 70.69 | 15,125.80 |
| MISCH | MISCHIEF | 400 | 37.2672 | 2,433.97 | 52.73 | 14,865.60 |
| HAZARD | HAZARDOUS SITUATION | 322 | 31.5371 | 10,756.6 | 43.33 | 13,685.50 |
| IMPAIR | IMPAIRED | 282 | 12.1676 | 2,850.52 | 46.68 | 13,412.00 |
| SUSPV | SUSPICIOUS VEHICLE | 226 | 38.4068 | 9,256.1 | 55.41 | 12,556.20 |
| SIP | SIPP/DIPP | 209 | 17.8865 | 5,167.52 | 44.72 | 12,448.40 |
| ASSOA | ASSIST OTHER AGENCY | 141 | 36.3349 | 6,347.93 | 67.70 | 11,275.60 |
| KPEACE | KEEP THE PEACE | 164 | 76.8454 | 13,822.7 | 68.39 | 10,634.10 |
| BYLAW | BYLAW | 401 | 48.0036 | 2,517.7 | 34.42 | 9,952.45 |
| PROP | PROPERTY | 435 | 59.4112 | 1,467.78 | 44.42 | 9,924.87 |
| MVIHR | MVI HIT AND RUN | 179 | 35.3164 | 4,939.8 | 62.25 | 9,882.60 |
| SUDDEN | SUDDEN DEATH | 46 | 29.8758 | 2,060.95 | 141.49 | 9,446.60 |
| ANIMAL | ANIMAL | 224 | 35.8289 | 7,912.52 | 44.41 | 9,108.43 |
| DOMRPT | DOMESTIC REPORT | 77 | 41.6225 | 4,352.58 | 90.20 | 9,032.62 |
| SHOPL | SHOPLIFTER | 135 | 22.6406 | 3,526.82 | 56.48 | 8,814.50 |
| ASLTSX | ASSAULT SEXUAL | 74 | 45.194 | 2,470.52 | 124.42 | 8,711.70 |
| BNE | BREAK AND ENTER | 118 | 29.3752 | 1,116.93 | 78.57 | 8,564.80 |
| WEAPON | WEAPON | 58 | 11.0839 | 1,357.93 | 56.69 | 8,368.83 |
| BREACH | BREACH | 140 | 34.7292 | 753.95 | 66.81 | 8,324.52 |
| FIGHT | FIGHT | 69 | 8.59824 | 1,208.2 | 49.71 | 7,338.18 |
| FRAUD | FRAUD | 164 | 27.9065 | 383.65 | 46.95 | 5,798.57 |
| DRUGS | DRUGS | 118 | 52.9204 | 1,804.3 | 61.91 | 5,472.65 |
| ASLTI | ASSAULT IN PROGRESS | 39 | 7.22331 | 511.65 | 64.23 | 5,347.58 |
| ABANDV | ABANDONED VEHICLE | 105 | 67.6272 | 878.467 | 70.64 | 5,324.15 |
| THEFTV | THEFT OF VEHICLE | 122 | 73.9362 | 2,242 | 55.69 | 5,303.55 |
| BNEI | BREAK AND ENTER IN PROGRESS | 56 | 8.00173 | 885.833 | 34.92 | 4,245.00 |
| THEFTI | THEFT IN PROGRESS | 40 | 8.52697 | 516.717 | 63.06 | 4,188.10 |
| MISCHI | MISCHIEF IN PROGRESS | 53 | 8.70367 | 680.15 | 40.04 | 3,435.73 |
| ASSMHA | ASSIST MENTAL HEALTH | 26 | 51.6491 | 1,761.88 | 86.65 | 3,415.30 |
| SHOTS | SHOTS FIRED / HEARD | 75 | 10.135 | 760.1 | 34.29 | 3,257.20 |
| MAND | MAN DOWN | 54 | 7.04262 | 412.75 | 49.36 | 3,256.48 |
| MISSIC | MISSING CHILD | 45 | 8.4111 | 460.667 | 47.95 | 3,054.63 |
| PARK | PARKING | 135 | 53.1056 | 714.917 | 35.69 | 2,625.67 |
| ANNOY | ANNOYING CIRCUMSTANCES | 58 | 46.4745 | 2,876.7 | 45.71 | 2,668.52 |
| PROWL | PROWLER | 36 | 11.1077 | 614.1 | 42.81 | 2,674.47 |
| WARRAN | WARRANT | 31 | 27.7966 | 332.533 | 75.57 | 2,413.63 |
| YOUTH | YOUTH | 45 | 39.0997 | 2,195.28 | 41.19 | 2,170.98 |
| FIREAR | FIREARMS (FOR PICKUP / TRANSPORT) | 27 | 38.3233 | 191.617 | 81.90 | 1,845.25 |
| RECVEH | RECOVERED VEHICLE | 17 | 44.1739 | 604.017 | 91.51 | 1,729.33 |
| SCREAM | SCREAM | 23 | 6.6667 | 211.45 | 49.10 | 1,648.30 |
| NOK | NEXT OF KIN NOTIFICATION | 25 | 75.8685 | 1,950.6 | 69.16 | 1,590.70 |
| INTELL | INTELLIGENCE INFORMATION | 48 | 17.6056 | 93.15 | 46.52 | 1,560.15 |
| INDEC | INDECENT ACT | 27 | 41.9538 | 1,170.92 | 61.20 | 1,511.57 |
| 911 | POLICE - ANY CALL | 18 | 7.95608 | 176.833 | 59.33 | 1,510.95 |
| OVERD | OVERDOSE | 13 | 10.0538 | 173.933 | 66.75 | 1,247.80 |
| COUNT | COUNTERFEIT CURRENCY | 21 | 54.0986 | 199.567 | 59.49 | 903.78 |
| ALARMS | ALARM SILENT | 30 | 7.86065 | 275.55 | 21.05 | 734.32 |
| INSEC | INSECURE PREMISE OR VEHICLE | 15 | 13.3633 | 301.467 | 30.41 | 662.52 |
| EXTORT | EXTORTION | 10 | 93.1176 | 1,005.25 | 63.56 | 635.63 |
| TRAFFS | TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 17 | 19.2667 | 19.2667 | 59.52 | 621.75 |
| ROBB | ROBBERY | 3 | 7.69167 | 49.4333 | 77.81 | 610.35 |
| ALARMH | ALARM HOLD UP | 20 | 5.45616 | 185.867 | 16.46 | 505.77 |
| STALK | STALKING | 5 | 52.1222 | 225.95 | 91.06 | 364.23 |
| HOMEIN | HOME INVASION | 2 | 7.83542 | 62.6833 | 44.73 | 357.80 |
| LIQUOR | LIQUOR ACT/LICENSED PREMISES CHECK | 10 | 24.5806 | 83.3167 | 43.64 | 331.38 |
| JUMPER | JUMPER | 3 | 6.65583 | 32.3333 | 48.19 | 320.18 |
| MHA | MENTAL HEALTH ACT | 1 | 31.1167 | 108.417 | 129.86 | 259.72 |
| OCC | OTHER CRIMINAL CODE | 5 | 17.7977 | 148.583 | 32.25 | 180.00 |
| ABDUC | ABDUCTION | 1 | 7.775 | 9.06667 | 89.60 | 172.72 |
| MVIPOL | MVI POLICE VEHICLE | 3 | 10.7583 | 15.0333 | 39.31 | 129.25 |
| ROBBI | ROBBERY IN PROGRESS | 1 | 5.65778 | 19.6333 | 38.13 | 114.36 |
| MARINE | MARINE INCIDENT | 5 | 21.7016 | 125.333 | 34.21 | 102.63 |
| PANHA | PANHANDLER | 2 | 14.9417 | 29.8833 | 44.88 | 89.77 |
| ARSON | ARSON | 2 | 7.25 | 21.75 | 29.58 | 88.75 |
| EXPLOS | EXPLOSIVES | 4 | 31.5875 | 114.383 | 31.44 | 88.33 |
| FOUNDP | FOUND PERSON | 1 | 6.91667 | 6.91667 | 41.85 | 41.85 |
| DNA | DNA COLLECTION | 1 | 237.067 | 237.067 | 30.65 | 30.65 |
| BAIT | BAIT CAR ACTIVATED | 1 | 9.77 | 9.77 | ||
| ARREST | ARREST | 2 | ||||
| West Shore Integrated: | 15,163 | 897,899 |
Page 95–128
Appendix H – 2017 Service Time by Case Type (minutes) Colwood Municipal
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| TRAFF | TRAFFIC INCIDENT | 296 | 46.00 | 12,793.70 | 41.81 | 9,936.92 |
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 131 | 32.19 | 4,083.82 | 64.47 | 9,670.17 |
| DISTB | DISTURBANCE | 113 | 13.68 | 2,488.07 | 52.03 | 9,339.30 |
| SUICID | SUICIDAL PERSON | 68 | 11.33 | 1,290.87 | 70.34 | 8,656.83 |
| DOMI | DOMESTIC IN PROGRESS | 53 | 8.43 | 854.32 | 72.00 | 7,408.45 |
| CHECK | CHECK WELLBEING | 92 | 29.62 | 3,354.38 | 63.62 | 6,982.55 |
| MVI | MVI | 74 | 25.42 | 2,229.92 | 79.70 | 6,898.08 |
| THEFT | THEFT | 139 | 37.34 | 736.18 | 67.96 | 5,951.40 |
| ASSGP | ASSIST GENERAL PUBLIC | 89 | 38.22 | 3,932.28 | 58.90 | 5,709.35 |
| SUSPC | SUSPICIOUS CIRCUMSTANCES | 101 | 35.88 | 3,810.42 | 51.36 | 5,275.72 |
| SUSPP | SUSPICIOUS PERSON | 89 | 25.90 | 2,872.52 | 45.49 | 4,799.92 |
| MVIINJ | MVI INJURY | 45 | 11.37 | 744.35 | 70.81 | 4,789.12 |
| AB911 | ABANDONED 911 | 93 | 22.88 | 2,034.43 | 47.96 | 4,567.17 |
| UNWANT | UNWANTED PERSON | 57 | 31.39 | 2,651.90 | 51.86 | 4,216.05 |
| MISCH | MISCHIEF | 88 | 25.54 | 434.20 | 58.69 | 4,118.23 |
| MISSIP | MISSING PERSON | 70 | 45.84 | 2,322.83 | 64.79 | 4,054.20 |
| ASLT | ASSAULT | 36 | 23.63 | 1,126.75 | 84.17 | 3,690.80 |
| THREAT | THREATS | 46 | 57.50 | 2,675.62 | 73.42 | 3,377.28 |
| ALARM | ALARM | 140 | 25.15 | 3,439.93 | 29.58 | 3,295.03 |
| IMPAIR | IMPAIRED | 48 | 20.82 | 1,062.18 | 55.57 | 2,778.87 |
| HARASS | HARASSMENT | 40 | 49.43 | 1,901.07 | 68.41 | 2,506.12 |
| SUSPV | SUSPICIOUS VEHICLE | 37 | 39.70 | 1,591.50 | 57.31 | 2,138.80 |
| PROP | PROPERTY | 70 | 65.38 | 373.55 | 50.97 | 2,091.58 |
| ANIMAL | ANIMAL | 41 | 31.97 | 1,284.92 | 49.56 | 1,953.63 |
| ASLTSX | ASSAULT SEXUAL | 13 | 25.78 | 316.95 | 123.43 | 1,851.45 |
| BNE | BREAK AND ENTER | 23 | 28.58 | 207.85 | 86.21 | 1,781.03 |
| KPEACE | KEEP THE PEACE | 34 | 57.76 | 2,154.18 | 50.75 | 1,708.98 |
| SUDDEN | SUDDEN DEATH | 8 | 37.43 | 435.50 | 153.11 | 1,684.15 |
| BYLAW | BYLAW | 69 | 44.40 | 478.07 | 29.59 | 1,527.70 |
| MVIHR | MVI HIT AND RUN | 20 | 33.80 | 708.20 | 68.17 | 1,514.83 |
| ASSOA | ASSIST OTHER AGENCY | 17 | 32.53 | 668.40 | 66.49 | 1,449.47 |
| BREACH | BREACH | 24 | 46.25 | 323.77 | 51.98 | 1,388.25 |
| SIP | SIPP/DIPP | 20 | 21.66 | 568.00 | 54.95 | 1,364.12 |
| ASSMHA | ASSIST MENTAL HEALTH | 8 | 22.38 | 243.30 | 110.44 | 1,305.80 |
| THEFTV | THEFT OF VEHICLE | 23 | 148.93 | 1,340.35 | 52.15 | 1,156.87 |
| FIGHT | FIGHT | 6 | 11.05 | 149.43 | 86.05 | 1,118.62 |
| MISSIC | MISSING CHILD | 13 | 17.34 | 349.97 | 54.37 | 1,087.47 |
| HAZARD | HAZARDOUS SITUATION | 32 | 43.92 | 1,492.02 | 36.24 | 1,036.20 |
| PROWL | PROWLER | 10 | 10.92 | 187.48 | 57.76 | 1,030.52 |
| ABANDV | ABANDONED VEHICLE | 21 | 66.25 | 132.50 | 54.90 | 1,023.37 |
| DOMRPT | DOMESTIC REPORT | 11 | 41.36 | 677.07 | 68.10 | 1,021.48 |
| WEAPON | WEAPON | 7 | 9.50 | 157.95 | 48.35 | 855.23 |
| DRUGS | DRUGS | 15 | 82.60 | 681.38 | 75.88 | 845.35 |
| THEFTI | THEFT IN PROGRESS | 9 | 8.13 | 86.95 | 68.57 | 810.35 |
| BNEI | BREAK AND ENTER IN PROGRESS | 10 | 10.27 | 221.98 | 36.40 | 800.78 |
| SHOPL | SHOPLIFTER | 9 | 18.55 | 168.92 | 72.74 | 727.35 |
| ASLTI | ASSAULT IN PROGRESS | 6 | 8.94 | 129.15 | 45.42 | 635.82 |
| FIREAR | FIREARMS (FOR PICKUP / TRANSPORT) | 12 | 11.29 | 22.58 | 54.93 | 569.47 |
| 911 | POLICE - ANY CALL | 7 | 7.07 | 98.95 | 36.76 | 514.68 |
| SHOTS | SHOTS FIRED / HEARD | 11 | 11.77 | 197.45 | 29.32 | 498.38 |
| MAND | MAN DOWN | 9 | 7.27 | 65.45 | 49.55 | 489.55 |
| YOUTH | YOUTH | 9 | 42.38 | 381.45 | 53.03 | 477.30 |
| SCREAM | SCREAM | 2 | 18.33 | 88.10 | 86.71 | 433.53 |
| ANNOY | ANNOYING CIRCUMSTANCES | 12 | 31.31 | 428.57 | 31.66 | 411.60 |
| ROBB | ROBBERY | 1 | 10.41 | 50.48 | 81.74 | 408.72 |
| MISCHI | MISCHIEF IN PROGRESS | 8 | 15.99 | 184.70 | 33.25 | 365.78 |
| NOK | NEXT OF KIN NOTIFICATION | 6 | 50.48 | 302.85 | 51.95 | 311.72 |
| WARRAN | WARRANT | 3 | 12.08 | 24.17 | 72.76 | 273.95 |
| HOMEIN | HOME INVASION | 1 | 7.33 | 29.32 | 68.41 | 273.65 |
| RECVEH | RECOVERED VEHICLE | 4 | 37.30 | 137.67 | 70.07 | 210.22 |
| ALARMH | ALARM HOLD UP | 6 | 6.32 | 59.28 | 25.70 | 205.60 |
| INSEC | INSECURE PREMISE OR VEHICLE | 4 | 11.38 | 73.57 | 23.60 | 159.15 |
| INDEC | INDECENT ACT | 5 | 29.62 | 129.32 | 39.53 | 158.12 |
| EXTORT | EXTORTION | 2 | 49.73 | 99.45 | 75.69 | 151.38 |
| ROBBI | ROBBERY IN PROGRESS | 1 | 5.66 | 19.63 | 38.13 | 114.38 |
| ALARMS | ALARM SILENT | 5 | 7.74 | 49.90 | 16.99 | 101.92 |
| JUMPER | JUMPER | 1 | 8.37 | 11.07 | 87.90 | 87.90 |
| ARSON | ARSON | 1 | 7.38 | 14.77 | 32.50 | 65.00 |
| MARINE | MARINE INCIDENT | 1 | 10.98 | 10.98 | 36.22 | 36.22 |
| OCC | OTHER CRIMINAL CODE | 3 | 14.41 | 20.12 | 21.98 | 21.98 |
| COUNT | COUNTERFEIT CURRENCY | 5 | ||||
| INTELL | INTELLIGENCE INFORMATION | 8 | ||||
| PARK | PARKING | 14 | ||||
| TRAFFS | TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 3 | ||||
| Colwood Municipal: | 2,636 | 159,018 |
Page 95–128
Appendix I – 2017 Service Time by Case Type (minutes) Langford Municipal
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 357 | 31.79 | 12,122.20 | 61.40 | 28,032.90 |
| DOMI | DOMESTIC IN PROGRESS | 205 | 9.88 | 3,803.37 | 63.77 | 25,585.20 |
| DISTB | DISTURBANCE | 282 | 15.24 | 7,266.80 | 53.27 | 25,394.40 |
| TRAFF | TRAFFIC INCIDENT | 640 | 42.29 | 27,341.50 | 42.78 | 24,246.10 |
| SUICID | SUICIDAL PERSON | 171 | 13.58 | 3,713.78 | 77.90 | 22,548.30 |
| CHECK | CHECK WELLBEING | 237 | 39.07 | 12,178.10 | 61.19 | 18,624.60 |
| MVI | MVI | 240 | 25.47 | 6,896.42 | 68.86 | 18,347.50 |
| ASSGP | ASSIST GENERAL PUBLIC | 211 | 33.26 | 7,773.33 | 62.52 | 14,218.50 |
| THEFT | THEFT | 410 | 50.84 | 2,651.48 | 51.90 | 13,825.10 |
| ASLT | ASSAULT | 127 | 24.16 | 4,091.88 | 81.32 | 13,300.30 |
| AB911 | ABANDONED 911 | 260 | 21.21 | 5,779.15 | 43.03 | 12,751.50 |
| ALARM | ALARM | 479 | 22.16 | 11,419.10 | 26.39 | 12,416.10 |
| SUSPP | SUSPICIOUS PERSON | 243 | 26.67 | 8,004.47 | 42.80 | 12,231.70 |
| SUSPC | SUSPICIOUS CIRCUMSTANCES | 233 | 33.48 | 9,157.47 | 47.38 | 11,943.70 |
| MVIINJ | MVI INJURY | 87 | 12.44 | 1,510.87 | 88.17 | 11,913.50 |
| UNWANT | UNWANTED PERSON | 176 | 22.84 | 6,030.15 | 45.60 | 11,634.00 |
| THREAT | THREATS | 157 | 54.52 | 9,332.38 | 70.46 | 10,985.20 |
| MISSIP | MISSING PERSON | 139 | 33.14 | 3,651.52 | 69.94 | 9,402.32 |
| HARASS | HARASSMENT | 153 | 63.64 | 9,419.67 | 70.87 | 9,142.27 |
| MISCH | MISCHIEF | 217 | 36.16 | 1,349.32 | 49.93 | 7,782.50 |
| SIP | SIPP/DIPP | 128 | 15.59 | 2,772.83 | 40.87 | 7,166.55 |
| SHOPL | SHOPLIFTER | 115 | 22.79 | 3,094.87 | 52.99 | 7,165.52 |
| IMPAIR | IMPAIRED | 118 | 17.75 | 2,128.40 | 55.60 | 6,941.95 |
| SUSPV | SUSPICIOUS VEHICLE | 122 | 35.40 | 4,729.63 | 51.75 | 6,484.40 |
| MVIHR | MVI HIT AND RUN | 106 | 43.01 | 3,705.45 | 62.03 | 6,094.38 |
| BYLAW | BYLAW | 252 | 38.60 | 1,090.87 | 33.33 | 5,697.77 |
| KPEACE | KEEP THE PEACE | 91 | 83.94 | 8,102.42 | 69.47 | 5,557.40 |
| ASLTSX | ASSAULT SEXUAL | 41 | 61.22 | 2,109.25 | 135.17 | 5,370.70 |
| WEAPON | WEAPON | 35 | 14.43 | 1,018.42 | 67.32 | 5,207.58 |
| PROP | PROPERTY | 260 | 55.80 | 613.82 | 40.89 | 5,131.43 |
| ASSOA | ASSIST OTHER AGENCY | 59 | 42.35 | 3,315.73 | 68.80 | 5,002.62 |
| DOMRPT | DOMESTIC REPORT | 44 | 32.69 | 1,908.55 | 86.75 | 4,733.12 |
| FIGHT | FIGHT | 47 | 9.64 | 998.83 | 42.76 | 4,456.20 |
| BREACH | BREACH | 83 | 31.23 | 438.98 | 60.59 | 4,179.07 |
| BNE | BREAK AND ENTER | 57 | 43.06 | 497.70 | 84.01 | 4,172.03 |
| HAZARD | HAZARDOUS SITUATION | 87 | 37.24 | 3,556.78 | 44.63 | 3,979.75 |
| ANIMAL | ANIMAL | 92 | 34.77 | 3,231.30 | 41.62 | 3,636.65 |
| SUDDEN | SUDDEN DEATH | 15 | 21.74 | 577.97 | 130.89 | 3,634.02 |
| FRAUD | FRAUD | 92 | 23.31 | 158.57 | 48.78 | 3,518.15 |
| BNEI | BREAK AND ENTER IN PROGRESS | 33 | 11.62 | 875.23 | 37.57 | 2,966.85 |
| ASLTI | ASSAULT IN PROGRESS | 23 | 8.17 | 368.23 | 61.49 | 2,814.57 |
| THEFTV | THEFT OF VEHICLE | 60 | 38.86 | 411.08 | 63.32 | 2,698.78 |
| MISCHI | MISCHIEF IN PROGRESS | 37 | 8.87 | 487.03 | 44.18 | 2,528.57 |
| DRUGS | DRUGS | 64 | 60.44 | 875.12 | 55.84 | 2,464.82 |
| THEFTI | THEFT IN PROGRESS | 22 | 13.46 | 531.08 | 59.06 | 2,280.75 |
| PARK | PARKING | 92 | 61.71 | 664.43 | 35.90 | 1,976.98 |
| MISSIC | MISSING CHILD | 24 | 12.29 | 453.35 | 52.40 | 1,938.73 |
| ABANDV | ABANDONED VEHICLE | 48 | 68.63 | 266.57 | 49.29 | 1,926.17 |
| MAND | MAN DOWN | 28 | 7.31 | 251.55 | 47.60 | 1,749.67 |
| SHOTS | SHOTS FIRED / HEARD | 31 | 13.34 | 591.93 | 37.62 | 1,681.37 |
| WARRAN | WARRANT | 17 | 32.10 | 227.87 | 86.93 | 1,535.93 |
| PROWL | PROWLER | 18 | 16.44 | 595.35 | 41.00 | 1,503.98 |
| ANNOY | ANNOYING CIRCUMSTANCES | 29 | 49.96 | 1,544.95 | 48.69 | 1,419.22 |
| ASSMHA | ASSIST MENTAL HEALTH | 8 | 103.24 | 1,445.32 | 89.18 | 1,316.00 |
| SCREAM | SCREAM | 15 | 12.07 | 283.05 | 54.63 | 1,256.53 |
| YOUTH | YOUTH | 28 | 38.49 | 1,370.57 | 37.85 | 1,248.88 |
| FIREAR | FIREARMS (FOR PICKUP / TRANSPORT) | 9 | 48.56 | 97.12 | 105.36 | 912.03 |
| NOK | NEXT OF KIN NOTIFICATION | 13 | 99.17 | 1,365.67 | 62.17 | 808.25 |
| 911 | POLICE - ANY CALL | 8 | 12.86 | 96.63 | 99.06 | 781.30 |
| INTELL | INTELLIGENCE INFORMATION | 27 | 21.75 | 49.28 | 44.55 | 746.65 |
| INDEC | INDECENT ACT | 15 | 53.80 | 848.32 | 59.32 | 711.88 |
| RECVEH | RECOVERED VEHICLE | 6 | 59.39 | 253.58 | 84.83 | 699.43 |
| OVERD | OVERDOSE | 8 | 9.69 | 94.48 | 54.51 | 539.00 |
| TRAFFS | TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 12 | 19.27 | 19.27 | 65.04 | 455.23 |
| COUNT | COUNTERFEIT CURRENCY | 11 | 69.36 | 187.72 | 54.82 | 419.90 |
| EXTORT | EXTORTION | 7 | 112.22 | 880.17 | 59.04 | 413.30 |
| ALARMS | ALARM SILENT | 17 | 7.07 | 151.78 | 18.09 | 379.83 |
| INSEC | INSECURE PREMISE OR VEHICLE | 9 | 13.42 | 177.33 | 30.30 | 363.57 |
| LIQUOR | LIQUOR ACT/LICENSED PREMISES CHECK | 6 | 26.53 | 60.42 | 51.35 | 263.65 |
| STALK | STALKING | 3 | 60.34 | 184.23 | 80.55 | 241.65 |
| ROBB | ROBBERY | 2 | 9.72 | 30.87 | 77.85 | 233.55 |
| ABDUC | ABDUCTION | 1 | 7.78 | 9.07 | 89.60 | 172.72 |
| OCC | OTHER CRIMINAL CODE | 2 | 27.52 | 128.47 | 33.43 | 158.02 |
| ALARMH | ALARM HOLD UP | 10 | 3.80 | 59.18 | 10.29 | 141.17 |
| MVIPOL | MVI POLICE VEHICLE | 3 | 10.76 | 15.03 | 39.31 | 129.25 |
| HOMEIN | HOME INVASION | 1 | 8.34 | 33.37 | 21.04 | 84.15 |
| EXPLOS | EXPLOSIVES | 2 | 23.92 | 25.88 | 68.40 | 68.40 |
| PANHA | PANHANDLER | 1 | 17.95 | 17.95 | 60.33 | 60.33 |
| FOUNDP | FOUND PERSON | 1 | 6.92 | 6.92 | 41.85 | 41.85 |
| ARREST | ARREST | 2 | ||||
| MARINE | MARINE INCIDENT | 1 | ||||
| Langford Municipal: | 7,622 | 454,588 |
Page 95–128
Appendix J – 2017 Service Time by Case Type (minutes) View Royal Municipal
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 132 | 38.45 | 5,191.70 | 74.71 | 11,939.60 |
| DISTB | DISTURBANCE | 71 | 23.65 | 2,927.40 | 68.89 | 8,186.83 |
| TRAFF | TRAFFIC INCIDENT | 181 | 41.46 | 7,153.32 | 41.09 | 6,418.18 |
| UNWANT | UNWANTED PERSON | 84 | 23.28 | 3,089.52 | 47.65 | 5,978.85 |
| CHECK | CHECK WELLBEING | 81 | 32.00 | 3,129.80 | 57.20 | 5,504.82 |
| AB911 | ABANDONED 911 | 96 | 23.96 | 2,576.67 | 47.67 | 5,451.20 |
| MVI | MVI | 63 | 20.14 | 1,501.03 | 73.55 | 5,405.70 |
| SUSPP | SUSPICIOUS PERSON | 74 | 24.96 | 2,426.40 | 56.28 | 5,121.73 |
| SUICID | SUICIDAL PERSON | 43 | 12.07 | 700.93 | 81.79 | 4,978.93 |
| ASSGP | ASSIST GENERAL PUBLIC | 64 | 43.66 | 3,386.30 | 66.30 | 4,740.98 |
| ASLT | ASSAULT | 39 | 31.73 | 2,032.12 | 76.06 | 4,587.05 |
| THEFT | THEFT | 126 | 40.57 | 593.53 | 58.62 | 4,327.52 |
| MVIINJ | MVI INJURY | 33 | 9.93 | 461.62 | 83.43 | 4,136.50 |
| ASSOA | ASSIST OTHER AGENCY | 54 | 27.97 | 1,834.67 | 64.18 | 3,979.15 |
| DOMI | DOMESTIC IN PROGRESS | 34 | 11.13 | 598.05 | 70.69 | 3,878.32 |
| SUSPC | SUSPICIOUS CIRCUMSTANCES | 53 | 42.17 | 2,528.93 | 58.41 | 3,536.08 |
| MISSIP | MISSING PERSON | 41 | 41.44 | 1,627.68 | 77.04 | 3,312.65 |
| IMPAIR | IMPAIRED | 50 | 19.31 | 1,081.23 | 50.44 | 2,824.87 |
| ALARM | ALARM | 94 | 23.21 | 2,371.95 | 29.08 | 2,728.43 |
| THREAT | THREATS | 39 | 46.65 | 2,310.92 | 59.79 | 2,690.52 |
| WEAPON | WEAPON | 12 | 16.38 | 684.60 | 55.60 | 2,433.43 |
| SIP | SIPP/DIPP | 38 | 24.42 | 1,316.28 | 49.59 | 2,413.45 |
| MISCH | MISCHIEF | 56 | 46.72 | 250.73 | 70.32 | 1,980.97 |
| HARASS | HARASSMENT | 29 | 44.86 | 1,243.43 | 75.13 | 1,878.18 |
| SUSPV | SUSPICIOUS VEHICLE | 28 | 41.02 | 1,250.67 | 60.81 | 1,793.30 |
| ASLTSX | ASSAULT SEXUAL | 14 | 38.88 | 583.17 | 110.41 | 1,656.20 |
| ASLTI | ASSAULT IN PROGRESS | 7 | 12.21 | 207.63 | 89.28 | 1,596.38 |
| MVIHR | MVI HIT AND RUN | 25 | 35.60 | 659.57 | 78.31 | 1,574.68 |
| KPEACE | KEEP THE PEACE | 16 | 53.40 | 1,043.60 | 77.63 | 1,528.27 |
| PROP | PROPERTY | 62 | 23.40 | 93.58 | 46.25 | 1,507.08 |
| BREACH | BREACH | 15 | 37.47 | 63.38 | 117.75 | 1,429.27 |
| DOMRPT | DOMESTIC REPORT | 10 | 82.32 | 1,082.43 | 102.08 | 1,429.15 |
| SUDDEN | SUDDEN DEATH | 6 | 23.40 | 215.47 | 153.17 | 1,378.52 |
| BYLAW | BYLAW | 36 | 77.00 | 370.52 | 42.41 | 1,174.27 |
| DRUGS | DRUGS | 31 | 27.06 | 231.25 | 47.90 | 1,165.77 |
| THEFTI | THEFT IN PROGRESS | 6 | 9.26 | 113.27 | 82.14 | 1,135.87 |
| BNE | BREAK AND ENTER | 20 | 14.53 | 145.32 | 50.32 | 1,098.97 |
| FRAUD | FRAUD | 23 | 29.78 | 59.55 | 67.58 | 1,064.88 |
| THEFTV | THEFT OF VEHICLE | 26 | 77.24 | 449.10 | 53.77 | 1,018.32 |
| SHOPL | SHOPLIFTER | 11 | 24.91 | 286.48 | 85.92 | 945.08 |
| ASSMHA | ASSIST MENTAL HEALTH | 8 | 33.66 | 325.92 | 84.80 | 909.90 |
| ANIMAL | ANIMAL | 21 | 42.88 | 930.50 | 44.76 | 895.10 |
| HAZARD | HAZARDOUS SITUATION | 17 | 40.51 | 794.20 | 37.72 | 716.63 |
| MAND | MAN DOWN | 8 | 13.99 | 138.68 | 59.47 | 594.68 |
| ANNOY | ANNOYING CIRCUMSTANCES | 10 | 68.47 | 656.65 | 59.83 | 570.25 |
| FIGHT | FIGHT | 7 | 10.39 | 149.97 | 37.76 | 528.68 |
| MISCHI | MISCHIEF IN PROGRESS | 4 | 13.52 | 150.22 | 39.34 | 501.95 |
| SHOTS | SHOTS FIRED / HEARD | 9 | 9.90 | 116.45 | 41.25 | 495.03 |
| OVERD | OVERDOSE | 3 | 11.32 | 59.40 | 81.42 | 480.03 |
| COUNT | COUNTERFEIT CURRENCY | 5 | 11.85 | 11.85 | 76.28 | 342.28 |
| NOK | NEXT OF KIN NOTIFICATION | 4 | 25.48 | 59.58 | 147.69 | 295.38 |
| BNEI | BREAK AND ENTER IN PROGRESS | 6 | 7.55 | 80.88 | 28.39 | 283.93 |
| YOUTH | YOUTH | 4 | 36.84 | 221.03 | 40.22 | 272.22 |
| PARK | PARKING | 19 | 20.78 | 31.55 | 25.30 | 239.55 |
| RECVEH | RECOVERED VEHICLE | 3 | 32.05 | 90.95 | 80.74 | 237.02 |
| MISSIC | MISSING CHILD | 5 | 12.98 | 75.32 | 37.43 | 187.15 |
| WARRAN | WARRANT | 5 | 22.31 | 44.62 | 46.11 | 182.15 |
| INDEC | INDECENT ACT | 3 | 26.73 | 59.95 | 64.34 | 172.78 |
| ALARMH | ALARM HOLD UP | 4 | 7.07 | 67.40 | 17.67 | 159.00 |
| SCREAM | SCREAM | 4 | 7.31 | 37.85 | 29.75 | 148.75 |
| STALK | STALKING | 2 | 21.94 | 41.72 | 122.58 | 122.58 |
| INSEC | INSECURE PREMISE OR VEHICLE | 1 | 17.59 | 35.18 | 51.37 | 102.73 |
| ALARMS | ALARM SILENT | 3 | 10.74 | 42.78 | 30.48 | 91.43 |
| PROWL | PROWLER | 1 | 7.98 | 7.98 | 75.70 | 75.70 |
| JUMPER | JUMPER | 1 | 17.21 | 34.93 | 22.74 | 45.48 |
| MARINE | MARINE INCIDENT | 1 | 4.36 | 6.65 | 36.73 | 36.73 |
| 911 | POLICE - ANY CALL | 1 | 17.03 | 17.03 | 32.27 | 32.27 |
| PANHA | PANHANDLER | 1 | 11.93 | 11.93 | 29.43 | 29.43 |
| ARSON | ARSON | 1 | 6.98 | 6.98 | 23.75 | 23.75 |
| BAIT | BAIT CAR ACTIVATED | 1 | 9.77 | 9.77 | ||
| ABANDV | ABANDONED VEHICLE | 6 | ||||
| FIREAR | FIREARMS (FOR PICKUP / TRANSPORT) | 3 | ||||
| INTELL | INTELLIGENCE INFORMATION | 9 | ||||
| LIQUOR | LIQUOR ACT/LICENSED PREMISES CHECK | 3 | ||||
| TRAFFS | TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 1 | ||||
| View Royal Municipal: | 2,107 | 138,712 |
Page 95–128
Appendix K – 2017 Service Time by Case Type (minutes) West Shore Municipal
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| ASSGP | ASSIST GENERAL PUBLIC | 18 | 57.03 | 1,243.60 | 63.26 | 1,075.40 |
| DOMI | DOMESTIC IN PROGRESS | 2 | 18.61 | 73.52 | 186.26 | 745.05 |
| ASSGP | ASSIST GENERAL PUBLIC | 8 | 40.99 | 389.52 | 62.94 | 503.55 |
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 5 | 28.74 | 169.12 | 65.69 | 434.40 |
| HAZARD | HAZARDOUS SITUATION | 1 | 7.89 | 23.68 | 106.61 | 319.83 |
| MISSIP | MISSING PERSON | 3 | 19.08 | 30.52 | 91.24 | 262.27 |
| SUICID | SUICIDAL PERSON | 2 | 21.00 | 81.55 | 62.17 | 248.68 |
| BYLAW | BYLAW | 3 | 49.18 | 147.53 | 41.94 | 158.07 |
| UNWANT | UNWANTED PERSON | 1 | 43.57 | 87.13 | 75.72 | 151.43 |
| MVI | MVI | 2 | 21.16 | 53.73 | 52.72 | 148.43 |
| TRAFF | TRAFFIC INCIDENT | 4 | 36.35 | 124.50 | 72.16 | 144.32 |
| ASSOA | ASSIST OTHER AGENCY | 1 | 142.90 | 142.90 | ||
| AB911 | ABANDONED 911 | 5 | 9.74 | 41.92 | 25.37 | 126.85 |
| ANNOY | ANNOYING CIRCUMSTANCES | 1 | 24.69 | 49.38 | 62.95 | 125.90 |
| SUSPV | SUSPICIOUS VEHICLE | 2 | 26.88 | 26.88 | 108.80 | 108.80 |
| ASLT | ASSAULT | 2 | 38.87 | 77.73 | 53.07 | 106.13 |
| DISTB | DISTURBANCE | 3 | 10.29 | 20.58 | 34.49 | 95.25 |
| FIGHT | FIGHT | 1 | 11.37 | 22.73 | 42.38 | 84.77 |
| ALARM | ALARM | 1 | 9.87 | 10.82 | 67.73 | 67.73 |
| CHECK | CHECK WELLBEING | 1 | 29.60 | 29.60 | 61.85 | 61.85 |
| INDEC | INDECENT ACT | 1 | 36.77 | 36.77 | 51.17 | 51.17 |
| YOUTH | YOUTH | 1 | 105.13 | 105.13 | 22.63 | 22.63 |
| BNEI | BREAK AND ENTER IN PROGRESS | 1 | 3.65 | 3.65 | 6.62 | 6.62 |
| ANIMAL | ANIMAL | 1 | ||||
| BNE | BREAK AND ENTER | 1 | ||||
| BREACH | BREACH | 1 | ||||
| DRUGS | DRUGS | 1 | ||||
| FRAUD | FRAUD | 4 | ||||
| MAND | MAN DOWN | 1 | ||||
| MISCH | MISCHIEF | 2 | ||||
| PARK | PARKING | 1 | ||||
| PROP | PROPERTY | 2 | ||||
| PROWL | PROWLER | 1 | ||||
| SIP | SIPP/DIPP | 1 | ||||
| THEFT | THEFT | 5 | ||||
| THEFTV | THEFT OF VEHICLE | 1 | ||||
| West Shore Municipal: | 73 | 4,117 |
Page 95–128
Appendix L – 2017 Service Time by Case Type (minutes) West Shore Provincial
| Initial Case Type Code | Initial Case Type Translation | Call Count | Response Time (Minutes) Average / Unit | Response Time (Minutes) Total | Service Time (Minutes) Average / Unit | Service Time (Minutes) Total |
|---|---|---|---|---|---|---|
| TRAFF | TRAFFIC INCIDENT | 683 | 40.30 | 26,163.90 | 39.34 | 26,869.61 |
| MVI | MVI | 178 | 21.11 | 4,878.52 | 78.16 | 13,912.48 |
| ASSPFA | ASSIST POLICE/FIRE/AMBULANCE | 123 | 23.18 | 3,719.97 | 78.15 | 9,612.45 |
| SUICID | SUICIDAL PERSON | 58 | 18.53 | 1,828.28 | 98.52 | 5,714.16 |
| MVIINJ | MVI INJURY | 70 | 13.13 | 1,581.60 | 81.06 | 5,674.20 |
| HAZARD | HAZARDOUS SITUATION | 185 | 27.64 | 5,403.08 | 44.92 | 8,310.20 |
| DOMI | DOMESTIC IN PROGRESS | 43 | 14.87 | 1,404.25 | 68.11 | 2,928.73 |
| CHECK | CHECK WELLBEING | 100 | 37.12 | 4,658.97 | 53.34 | 5,334.00 |
| DISTB | DISTURBANCE | 56 | 23.80 | 2,109.07 | 62.97 | 3,526.32 |
| AB911 | ABANDONED 911 | 76 | 24.97 | 2,231.43 | 49.45 | 3,758.20 |
| ASLT | ASSAULT | 31 | 29.32 | 1,707.78 | 80.92 | 2,508.52 |
| THREAT | THREATS | 41 | 64.00 | 2,996.93 | 89.45 | 3,667.45 |
| IMPAIR | IMPAIRED | 65 | 22.77 | 1,595.53 | 54.20 | 3,523.00 |
| SUSPC | SUSPICIOUS CIRCUMSTANCES | 56 | 38.57 | 2,381.57 | 63.01 | 3,528.56 |
| ASSGP | ASSIST GENERAL PUBLIC | 56 | 40.38 | 2,880.47 | 58.13 | 3,255.28 |
| UNWANT | UNWANTED PERSON | 39 | 39.30 | 2,236.80 | 63.64 | 2,481.96 |
| MISSIP | MISSING PERSON | 56 | 37.45 | 1,656.45 | 60.41 | 3,382.96 |
| SUDDEN | SUDDEN DEATH | 17 | 38.67 | 832.02 | 144.73 | 2,460.41 |
| ANIMAL | ANIMAL | 69 | 38.15 | 2,531.18 | 46.22 | 3,189.18 |
| THEFT | THEFT | 59 | 23.08 | 138.47 | 62.36 | 3,679.24 |
| SUSPP | SUSPICIOUS PERSON | 46 | 32.50 | 1,808.32 | 51.45 | 2,366.70 |
| SUSPV | SUSPICIOUS VEHICLE | 37 | 46.52 | 1,727.40 | 60.76 | 2,248.12 |
| ALARM | ALARM | 85 | 31.19 | 2,560.27 | 29.41 | 2,499.85 |
| DOMRPT | DOMESTIC REPORT | 12 | 48.81 | 829.83 | 111.96 | 1,343.52 |
| ABANDV | ABANDONED VEHICLE | 30 | 68.25 | 479.40 | 94.77 | 2,843.10 |
| KPEACE | KEEP THE PEACE | 23 | 96.07 | 2,641.30 | 85.14 | 1,958.22 |
| HARASS | HARASSMENT | 26 | 64.59 | 1,568.23 | 69.64 | 1,810.64 |
| MVIHR | MVI HIT AND RUN | 28 | 33.35 | 764.52 | 68.45 | 1,916.60 |
| SIP | SIPP/DIPP | 22 | 17.41 | 550.38 | 51.80 | 1,139.60 |
| BNE | BREAK AND ENTER | 17 | 30.31 | 303.07 | 89.03 | 1,513.51 |
| FIGHT | FIGHT | 8 | 14.93 | 242.95 | 94.10 | 752.80 |
| SHOTS | SHOTS FIRED / HEARD | 24 | 25.75 | 739.20 | 50.60 | 1,214.40 |
| BYLAW | BYLAW | 41 | 76.08 | 430.72 | 45.59 | 1,869.19 |
| PROP | PROPERTY | 41 | 96.71 | 386.83 | 50.04 | 2,051.64 |
| DRUGS | DRUGS | 7 | 34.47 | 103.40 | 120.14 | 840.98 |
| MISCH | MISCHIEF | 37 | 71.81 | 430.83 | 41.78 | 1,545.86 |
| ASLTSX | ASSAULT SEXUAL | 6 | 93.91 | 467.62 | 209.95 | 1,259.70 |
| ASSOA | ASSIST OTHER AGENCY | 10 | 44.14 | 502.67 | 76.91 | 769.10 |
| BNEI | BREAK AND ENTER IN PROGRESS | 6 | 15.26 | 161.45 | 58.56 | 351.36 |
| ASLTI | ASSAULT IN PROGRESS | 3 | 18.78 | 131.47 | 89.38 | 268.14 |
| RECVEH | RECOVERED VEHICLE | 4 | 40.61 | 121.82 | 124.84 | 499.36 |
| INTELL | INTELLIGENCE INFORMATION | 4 | 37.12 | 176.68 | 95.43 | 381.72 |
| WEAPON | WEAPON | 4 | 10.00 | 114.10 | 40.81 | 163.24 |
| MAND | MAN DOWN | 8 | 8.85 | 81.27 | 51.49 | 411.92 |
| WARRAN | WARRANT | 6 | 43.87 | 59.08 | 80.67 | 484.02 |
| INDEC | INDECENT ACT | 3 | 20.32 | 96.57 | 83.52 | 250.56 |
| THEFTV | THEFT OF VEHICLE | 12 | 15.45 | 66.15 | 44.67 | 536.04 |
| PROWL | PROWLER | 6 | 17.99 | 159.12 | 44.46 | 266.76 |
| FRAUD | FRAUD | 17 | 17.77 | 17.77 | 27.90 | 474.30 |
| MISSIC | MISSING CHILD | 3 | 19.80 | 81.97 | 85.30 | 255.90 |
| PARK | PARKING | 9 | 18.93 | 18.93 | 48.81 | 439.29 |
| THEFTI | THEFT IN PROGRESS | 3 | 25.15 | 87.37 | 87.69 | 263.07 |
| 911 | POLICE - ANY CALL | 2 | 14.75 | 41.45 | 86.64 | 173.28 |
| MHA | MENTAL HEALTH ACT | 1 | 31.12 | 108.42 | 129.86 | 129.86 |
| ALARMS | ALARM SILENT | 5 | 19.00 | 116.10 | 41.03 | 205.15 |
| OVERD | OVERDOSE | 2 | 12.36 | 37.08 | 81.93 | 163.86 |
| MISCHI | MISCHIEF IN PROGRESS | 4 | 11.43 | 57.13 | 41.38 | 165.52 |
| JUMPER | JUMPER | 1 | 3.91 | 9.27 | 53.66 | 53.66 |
| ASSMHA | ASSIST MENTAL HEALTH | 2 | 21.67 | 61.37 | 65.87 | 131.74 |
| NOK | NEXT OF KIN NOTIFICATION | 2 | 89.68 | 222.50 | 87.68 | 175.36 |
| ANNOY | ANNOYING CIRCUMSTANCES | 6 | 34.14 | 197.15 | 32.31 | 193.86 |
| FIREAR | FIREARMS (FOR PICKUP / TRANSPORT) | 3 | 71.92 | 71.92 | 96.00 | 288.00 |
| YOUTH | YOUTH | 3 | 25.26 | 117.10 | 49.98 | 149.94 |
| ROBB | ROBBERY | 1 | 25.63 | 25.63 | 70.95 | 70.95 |
| SCREAM | SCREAM | 2 | 55.23 | 110.45 | 20.94 | 41.88 |
| EXTORT | EXTORTION | 1 | 15.38 | 15.38 | 37.07 | 37.07 |
| EXPLOS | EXPLOSIVES | 1 | 237.07 | 237.07 | 30.65 | 30.65 |
| INSEC | INSECURE PREMISE OR VEHICLE | 2 | 31.44 | 55.07 | 29.68 | 59.36 |
| DNA | DNA COLLECTION | 1 | 22.90 | 22.90 | 24.40 | 24.40 |
| MARINE | MARINE INCIDENT | 2 | 12.22 | 14.28 | 21.32 | 42.64 |
| LIQUOR | LIQUOR ACT/LICENSED PREMISES CHECK | 16 | ||||
| BREACH | BREACH | 1 | ||||
| TRAFFS | TRAFFIC SUSPENSION / 24 HR / 12 HR / PROHIB NOTICE | 1 | ||||
| West Shore Provincial: | 2,707 | 175,347 |
Page 95–128
Appendix M – Urban and Rural Response Parameters
Response Parameters for Detachment (In Minutes)
| Category | Priority | Minimum | Maximum |
|---|---|---|---|
| Dispatch Delay | 1 | 0 | 4 |
| 2 | 0 | 10 | |
| 3 | 0 | 720 | |
| Travel Time | 1 | 1 | 15 |
| 2 | 1 | 17 | |
| 3 | 1 | 720 | |
| Service Time | 1 | 0 | 720 |
| 2 | 0 | 720 | |
| 3 | 0 | 720 |
Urban Parameters will exclude calls in which any specific time measure did not fall within the minimum and maximum cut-offs, whereas Rural Parameters include all measurable time.
Dispatch Delay and Travel Time outside the Urban Parameters set for the Priority of the Call: The cut-off parameters set for the dispatch delay reflect the urgency of their respective calls.
In urban areas specifically, a high travel time outside the parameters of the call indicates that the call was either stacked, or the member was not placed On Scene at a point where it is reasonable for aggregating the average. As for stacking the call, the time continues to increment against that call once the call has been dispatched to the member's MDT.
In addition, times that exceed the maximum outlined for their respective priority, are generally not the initial call type. For example, the initial call type of Shots Fired will typically warrant priority 1. Conversely, if the dispatch delay is greater than 4 minutes and travel time exceeds 15 minutes than the Shots Fired may have been fireworks.
Service Time is outside the Parameters set for the Priority of the Call: If the Service Time for a call is greater than 1 shift, then it will skew the average aggregates within the average response time reports.
Rural Parameters: In rural areas, the ability to respond within the above times frames can be difficult, if not impossible to meet, therefore all calls are included.
Page 95–128
Appendix N – Acronyms and Definitions
| Term | Definition |
|---|---|
| Administrative | GD tasks performed while a GD member is on shifts that are neither investigative nor proactive but administrative in nature (e.g. coffee and meal breaks, meetings, training, vehicle maintenance, travel). |
| ARLU | Annual Resource Level Update – a government process that required departments to update their budgets ("reference levels") for the upcoming fiscal year and the two following planning years |
| Baseline | A minimum or starting point used for comparisons |
| Business Intelligence (BI) | Processes and technology that transform raw data into meaningful and useful information to support business decisions |
| Business Rule | A rule that confines or constrains whether or not a record will be included in the data used to create a report or support a business decision |
| CAD | Computer Aided Dispatch system |
| CARM | Computer Aided Resource Management software |
| CFS | Calls for Service from the public to which a GD member was dispatched |
| Cognos | Vendor name for Commercial off the shelf (COTS) reporting software |
| Dashboard | A grouping of related statistical reports and graphics for easy access |
| Exception | A record that is removed from a report because a business rule has not been met |
| GD | General Duty |
| GDSAC | General Duty Staffing Analysis Committee |
| Hard vacancy | A funded position that is not filled |
| HRMIS | Human Resource Management Information System |
| IBM Cognos | RCMP Enterprise Reporting Software |
| Investigative | GD tasks performed while a GD member is on shift that are neither administrative nor proactive but investigative in nature (e.g. court, cover unit, document service detachment, escort traffic, investigative follow-up, other transport, prisoner transport, report writing, surveillance). |
| MPP | Managing Patrol Performance software |
| MS Excel | Microsoft Excel Spreadsheet software |
| NCO | Non-Commissioned Officer |
| OCC | Operations Communications Centre |
| OIC | Officer-in-Charge |
| Out of Service | The time spent on shift that prevents a GD member from responding to calls for service. (E.g. meeting with the Crown, court time, and officer-initiated activities). |
| PRIME | Police Records Information Management Environment |
| Proactive | GD tasks performed while a GD member is on shift that are neither investigative nor administrative but proactive in nature (e.g. bar check, enforcement, foot patrol, person stop, traffic stop). |
| Soft vacancy | A temporary absence from the work place attributed to on duty sick (ODS), family leave or other reasons for temporary absences from the work place. Soft vacancies are capture in the GDSA SRF calculation. |
| SRF | Shift Relief Factor – a calculation that determines the number of GD members required on strength to ensure the number of available members to be fielded to meet GD operational objectives. The SRF calculation includes time GD members spend not responding to Calls for Service (e.g. training, court time, all types of leave). |
| SUR | Show Up Rate – indicates the show-up rate for a particular shift, e.g. 25 members scheduled 19 members show up = 76% of members scheduled; knowing SUR compensates for shifts when demand is great (e.g. Friday and Saturday nights) by reducing leave requests or allowing members to be away on days when service demands are less (Monday or Tuesday nights) |
| TEAM | Total Expenditure Asset Management system – The RCMP’s corporate financial system. |
| Vacancy rate | Funded vacant positions within a detachment minus any surplus to establishment (STE) employees that may exist within a unit. |
Page 95–128
Appendix O - Table of Figures
- Figure 1 - Distribution of CFS and Service Time and Proposed Cost Sharing across Business Lines: 7
- Figure 2 – Public Calls for Service – Trending: 10
- Figure 3 – Public Calls for Service Dispatched – Month over Month: 11
- Figure 4 - Public Calls for Service by Time Block: 12
- Figure 5 – Call Volumes Dispatched by Hour: 13
- Figure 6 – Percent of Calls Dispatched by Priority: 14
- Figure 7 - Top 25 Calls for Service Dispatched: 16
- Figure 8 - Top 10 CFS Distributed by Month: 17
- Figure 9 – Service Time Definitions: 18
- Figure 10 – Response Time Summary in minutes – Urban Parameters: 19
- Figure 11 – Emergency Response Times: 20
- Figure 12 – Urgent Response Times: 21
- Figure 13 – NCFS Time Added into MPP: 22
- Figure 14 - Time Spent on Tasks as captured in PRIME CAD: 24
- Figure 15 - Time Spent on OOS Tasks as captured in PRIME CAD: 25
- Figure 16 - Time Spent CFS Tasks as captured in PRIME CAD: 25
- Figure 17 - Time Spent on Proactive Tasks as captured in PRIME CAD: 26
- Figure 18 - Time Spent on Officer Initiated Activity as captured in PRIME CAD: 26
- Figure 19 – Time spent on CFS: 27
- Figure 20 – Time spent on OOS: 28
- Figure 21 – Time spent on PROAC: 28
- Figure 22 – Average Service Time per Call using all responding units: 29
- Figure 23 – Average Urgent Service Time per Unit per Call: 29
- Figure 24 – Average Service Time by Call Type: 30
- Figure 25- Response Units Needed to Meet Goal: 31
- Figure 26 – Current Fielded Units from TEAM: 31
- Figure 27 – Overage and Underage Table: 32
- Figure 28 – Overage and Underage Chart: 32
- Figure 29 – Bottom Up Analysis – Goal Sliding Scale: 33
- Figure 30 - Units Needed to Meet Combined Performance Measures: 34
- Figure 31 – Distribution of CFS and Service Time Breakdown by Business Line: 35
- Figure 32 – Colwood Municipal Average Response Time – Rural Parameters: 36
- Figure 33 – Langford Municipal Average Response Time – Rural Parameters: 36
- Figure 34 – View Royal Municipal Average Response Time – Rural Parameters: 37
- Figure 35 – West Shore Provincial Average Response Time – Rural Parameters: 37
- Figure 36 – Area Map of West Shore with Total Dispatched Calls: 42
- Figure 37 – West Shore Dispatched Calls by Business Lines: 43
- Figure 38 – Map of Total Dispatched Priority 1 Calls: 44
- Figure 39 – Map of Total Dispatched Priority 2 Calls: 45
- Figure 40 - Map of Total Dispatched Priority 3 Calls: 46
- Figure 41 – Calls for Service Dispatched: 49
- Figure 42 – Average Dispatched Calls by Time Block: 50
- Figure 43 – RCMP Priority vs MPP Designations: 51
- Figure 44 – Activity Codes: 52
- Figure 45- Shift Relief Factor: 53
- Figure 46 - Total Service Time by Case Type: 55
- Figure 47 – Service Time by Case Type – Colwood Municipal: 57
- Figure 48 – Service Time by Case Type – Langford Municipal: 59
- Figure 49 – Service Time by Case Type – View Royal Municipal: 61
- Figure 50 – Service Time by Case Type – West Shore Municipal: 62
- Figure 51 – Service Time by Case Type – West Shore Provincial: 64
- Figure 52 – Response Time Parameters: 65
Page 95–128
| Figure # | Report Sources |
|---|---|
| Figure 1 | Distribution of CFS and Service Time across Business Lines (summarized from Exhibit 106 reports by respondent code) - ALL Dispatched Calls - Exclude On Views - Exclude Desk Calls - Urban Parameters - All Responding Units |
| Figure 2 | Exhibit 001 – Calls for Service Trending Total Call Count - Exclude On views - Include Desk Calls - Priorities 1-4 Dispatch Call Count - Exclude On views - Exclude Desk Calls - Priorities 1-4 |
| Figure 3 | Exhibit 003 – Public Calls for Service – Month over Month - Exclude On views - Exclude Desk Calls - Priorities 1-4 |
| Figure 4 | Exhibit 002 – Simplified Public Calls for Service - Exclude On views - Exclude Desk Calls |
| Figure 5 | Exhibit 004 – Average Calls Dispatched per Hour / Top 25 - Exclude On views - Exclude Desk Calls |
| Figure 6 | MPP – Percentage of Calls Dispatched by Priority - Horizontal Block Data |
| Figure 7 | Exhibit 005 – Average Calls Dispatched per Hour / Top 25 - Exclude On views - Exclude Desk Calls |
| Figure 8 | Exhibit 006 – Calls for Service Dispatched - Exclude On views - Exclude Desk Calls - Call Type by Month |
| Figure 9 | Infographic – Service Time Definitions |
| Figure 10 | Exhibit 101 – Response Time Summary - Exclude On views - Exclude Desk Calls - Urban Parameters |
| Figure 11 | Exhibit 102 – Response Time by Time Block - Emergency - Exclude On views - Exclude Desk Calls - All Responding Units - Urban Parameters |
| Figure 12 | Exhibit 102 – Response Time by Time Block - Urgent - Exclude On views - Exclude Desk Calls - All Responding Units - Urban Parameters |
| Figure 13 | MPP – Out of Service Work per Unit Added - Post vs Pre Calibration Calculation Horizontal Block Data |
| Figure 14 | Exhibit 300a-Detachment Time on Tasks |
| Figure 15 | Exhibit 300b-Time on each Out of Service (OOS) Activity |
| Figure 16 | Exhibit 300c-Time on each Calls for Service (CFS) Activity |
| Figure 17 | Exhibit 300d-Time on each Proactive Activity |
| Figure 18 | Exhibit 300e-Time on each Officer Initiated (OI) Activity |
| Figure 19 | Exhibit 303-% Time on Calls for Service (CFS) |
| Figure 20 | Exhibit 304-% Time Spent on Out of Service (OOS) |
| Figure 21 | Exhibit 305-% Time Spent on Proactive |
| Figure 22 | Exhibit 105 – Service Time Activities - Time block and Day of Week All Business Lines - Exclude On views - Exclude Desk Calls - Urban Parameters - All Responding Units |
| Figure 23 | Exhibit 105 – Urgent Service Time Activities - Time block and Day of Week All Business Lines - Exclude On views - Exclude Desk Calls - Urban Parameters - All Responding Units |
| Figure 24 | Exhibit 107 - Average Service Time by Case Type and Priority - Rural Parameters - No Duplicates - No Error Calls - All Responding Units - Exclude OnViews - Include Desk Calls |
| Figure 25 | Response Units Needed to Meet Performance Goals - Small Detachment Analysis Template |
| Figure 26 | TEAM – SQL Code – Units Fielded |
| Figure 27 | Overage and Underage Table |
| Figure 28 | Overage and Underage Chart |
| Figure 29 | Bottoms Up Analysis Template |
| Figure 30 | Bottoms Up Analysis Template - Units Needed to Meet Combined Performance Measures |
| Figure 31 | Distribution of CFS and Service Time across Business Lines (summarized from Exhibit 106 reports by respondent code) - ALL Dispatched Calls - Exclude On Views - Exclude Desk Calls - Urban Parameters - All Responding Units |
| Figure 32 | Exhibit 101 – Response Time Summary - Exclude On views - Exclude Desk Calls - Rural Parameters - Colwood Municipal Business Line |
| Figure 33 | Exhibit 101 – Response Time Summary - Exclude On views - Exclude Desk Calls - Rural Parameters - Langford Municipal Business Line |
| Figure 34 | Exhibit 101 – Response Time Summary - Exclude On views - Exclude Desk Calls - Rural Parameters - View Royal Municipal Business Line |
| Figure 35 | Exhibit 101 – Response Time Summary - Exclude On views - Exclude Desk Calls - Rural Parameters - West Shore Provincial Business Line |
| Figure 36 | ARCGIS |
| Figure 37 | ARCGIS |
| Figure 38 | ARCGIS |
| Figure 39 | ARCGIS |
| Figure 40 | ARCGIS |
| Figure 41 | Exhibit 006 – Calls for Service Dispatched - Exclude On views - Exclude Desk Calls - Call Type by Priority |
| Figure 42 | Vacant Cell Analysis |
| Figure 43 | RCMP Priority vs MPP Designations |
| Figure 44 | Activity Code |
| Figure 45 | Shift Relief Factor |
| Figure 46 | Exhibit 107 - Service Time by Case Type – Integrated - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 47 | Exhibit 106 - Service Time by Business Line and Case Type - Colwood Municipal Business Line - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 48 | Exhibit 106 - Service Time by Business Line and Case Type - Langford Municipal Business Line - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 49 | Exhibit 106 - Service Time by Business Line and Case Type - View Royal Municipal Business Line - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 50 | Exhibit 106 - Service Time by Business Line and Case Type - West Shore Municipal Business Line - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 51 | Exhibit 106 - Service Time by Business Line and Case Type - West Shore Provincial Business Line - Amalgamated Priorities - Exclude On View Calls - Exclude Desk Calls - Rural Parameters - PT Unit Type |
| Figure 52 | Infographic - Urban and Rural Parameters |
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Extracted from: 2019 03 12 Committee of the Whole Agenda - Agenda - Pdf