Protective Services & Community Services Report: PUBLIC SAFETY REPORT FOR NOVEMBER – DECEMBER 2017
An operational update on Fire Department inspections, training, emergency program activities, and building department statistics for late 2017.
TOWN OF VIEW ROYAL Protective Services & Community Services Report
TO: Committee of the Whole FROM: Paul Hurst, Director of Protective Services DATE: January 10, 2018 MEETING: January 16, 2018
PUBLIC SAFETY REPORT FOR NOVEMBER – DECEMBER 2017
RECOMMENDATION:
THAT the Committee receive this report for information.
CHIEF ADMINISTRATIVE OFFICER’S COMMENTS:
I concur with the recommendation
PURPOSE OF REPORT:
To update the Committee on the operations of the Fire Department.
DISCUSSION:
Fire Prevention Inspection & Public Education:
- Regular fire inspections are being conducted as per our frequency of inspection guideline. With the hire of the new fire inspector, inspections of the back log have been done and all inspections have been completed for the year.
- The Department is currently reviewing plans and attending meetings with municipal staff and developers on several projects.
- The following public education sessions were delivered:
- two presentations to preschool/Kindergarten groups totaling twenty-four children and four adults;
- two presentations at the PARTY Program held at Victoria General Hospital; and
- a presentation on Fire Safety and Construction at Camosun College.
- During this period three fire investigations were concluded:
- Kosapsum Crescent, Nov. 5th Crews responded to a property for the report of an extinguished structure fire. On arrival crews found the side of the structure had caught fire and that the resident extinguished the fire with a garden hose. Crews completed an overhaul to ensure that the fire was extinguished and had not spread inside the wall. On investigation it was determined that the cause of this fire was from the owner storing discarded hot ashes from the wood stove in a cardboard box next to the structure.
- Watkiss Way, Nov. 24th Crews responded to a multi-family property on Watkiss Way for reports of a structure fire. On arrival crews found smoke coming from one of the units and that the sprinkler system was activated. Crews turned off the sprinkler system and ensured that the fire was extinguished. Confirming this, the crews then completed salvage and overhaul removed most of the water from the unit. On investigation it was determined that this fire was caused by a shrine, with a candle, next to a coffee table. The candle ignited the doily on the table which in turn ignited adjacent combustibles, activating the sprinkler system.
- Island Hwy, Dec. 30th Crews responded to a business on Island Highway for the report of a hand dryer fire. On arrival, crews found black smoke coming out of the dryer exhaust vents on the northerly side of the building. Crews shut off the gas to the building and extinguished the fire. Upon investigation, it was determined that the cause of this fire was mechanical failure of a limiting switch in the suspect hand dryer.
The main focus for the division has been completing the Division’s Annual Fire Prevention Plan for 2018. The Division continues to work on the website and social media feeds to keep the public informed and up to date on activities and programs.
Robert G. Marshall, Fire Inspector
Training Division:
- Additional 1001 training continues on Monday evenings
- Two Members completed Rescue 36 driving evaluation
- Four Members attended a one day Vancouver Island Emergency Response Academy (VIERA) 1001 Instructor/Evaluator Course
- New recruit testing and interviews continued in November
- Six new recruits started training in December
- One member completed their Pleasure Craft Operators Licence
- Five members attended Nozzle Forward hose handling training
- Additional driver training continues
- Saturday make-up drills are still being well attended
Heath Bevan, Training Coordinator
Emergency Program:
The following are the most noteworthy activities and events for the Emergency Program this reporting period:
- Emergency Programs Officer attended the following meetings:
- LGEPAC
- REPAC
- REMP/REPAC Terms of Reference meeting hosted at VR PSB
- UBCM/ESS grant funding meeting
- Inventory and restocking of all yellow disaster bins located at schools and municipal buildings
- $25,000 ESS grant application drafted and submitted to UBCM for approval
- 2 EP Workshops: one at Glentana Strata and one at PSB
- Grade 6/7 Emergency Management orientation sessions delivered to three classes at Shoreline Middle School
- Briefing delivered to Council regarding their roles and responsibilities in major emergencies and disasters
Emergency Program Training:
- EOC Operations – 2 ESS, 1 FF, 1 SHFN
- Emergency Evacuations – 1 ESS, 1 FF
Emergency Support Services:
The ESS team had two callouts due to fires this reporting period – one in Colwood and the second in View Royal. A total of eight residents were provided with emergency accommodations.
One monthly meeting was held and well attended. Additional activities are as follows:
- ESSD regional meeting
- ESS van maintenance and repairs completed
- ESS Annual Banquet hosted by City of Colwood. Five PSLV (ESS) Long Service Pins issued to the following Volunteers:
- M. Emery – 15 years
- B. Blenkiron – 10 Years
- D. Mollison – 5 Years
- D. Vessey – 5 Years
Emergency Communications Team:
The team had the following activity during this period:
- Net controller, Inter-municipal net
- Attended CRECC meeting
- Weekly nets on View Royal frequencies
- Weekly check-in with inter-municipal net
- Annual Christmas get together hosted by ERC (E. McCarthy)
- Purchased two new commercial grade UHF/VHF antennas for installation in 2018 on new CREST monopole
Troy Mollin, Emergency Programs Officer Ruth Reynolds, Emergency Support Services Director Ed McCarthy, Emergency Radio Coordinator
Building Department:
The months of November and December continued to be busy months with plan checks and inspections. Further workshops and other activity involving the Energy Step Code were attended for information gathering and to ensure the Town has a voice in achieving a regional decision. A report to Council will be forthcoming in the near future.
As we all know, the Bylaw Enforcement Officer position became vacant in November. The Building Department has stepped in to fulfill any responsibilities that were relevant to life safety and managed issues that were not.
The following is Building Department related activity for November and December 2017:
| November Activity | Number of Occurrences | Year-To-Date Occurrences |
|---|---|---|
| Commercial Site visits for monitoring and Occupancy inspections | 5 | 45 |
| Residential Inspections | 44 | 379 |
| Office or site visits non-commercial for questions or concerns | 8 | 79 |
| Phone inquiries, requests and complaints | 64 | 730 |
| Assists with Bylaw | 11 | 68 |
| Secondary Suite Inspections | 4 | 33 |
| Plan reviews | 11 | 90 |
| Seminars / Conferences / Educational functions / Chief Building Official meetings (regional) | 1 | 8 |
| Special projects | 1 | 9 |
| December Activity | Number of Occurrences | Year-To-Date Occurrences |
|---|---|---|
| Commercial Site visits for monitoring and Occupancy inspections | 4 | 49 |
| Residential Inspections | 24 | 403 |
| Office or site visits non-commercial for questions or concerns | 7 | 86 |
| Phone inquiries, requests and complaints | 46 | 776 |
| Assists with Bylaw | 6 | 74 |
| Secondary Suite Inspections | 1 | 34 |
| Plan reviews | 13 | 103 |
| Seminars / Conferences / Educational functions / Chief Building Official meetings (regional) | 0 | 8 |
| Special projects | 0 | 9 |
November Permit Summary
| # of permits | Construction value | |
|---|---|---|
| Residential permits over $5000 | 11 | $3,808,665.00 |
| Demolition permits | 0 | 0 |
| Commercial permits new construction | 0 | 0 |
| Commercial permits renovations or tenant improvements | 0 | 0 |
December Permit Summary
| # of permits | Construction value | |
|---|---|---|
| Residential permits over $5000 | 3 | $40,000 |
| Demolition permits | 0 | 0 |
| Commercial permits new construction | 0 | 0 |
| Commercial permits renovations or tenant improvements | 2 | $4,500 |
Permit Revenue Comparison Chart

Gary Faykes, Building Inspector
Bylaw Enforcement Department:
The months of November and December remained busy for the Department. With the departure of the Bylaw Enforcement Officer early in November, both the Director and Building Inspector managed files and complaints. Given the volume of complaints and competing priorities, files were reviewed and actioned based on LOW to HIGH priority. Even with a system in place to manage files, the Department was stretched with the homeless vigil in Portage Park. Along with this particular file, 123 additional complaints were received and investigated.
2017 Bylaw Report (December)
| TYPE OF COMPLAINT | Total Received 2017 Month | Total Received 2017 YTD | Total Received 2016 Month | Total Received 2016 YTD | Total Investigated 2017 Month | Total Investigated 2017 YTD | Total Investigated 2016 Month | Total Investigated 2016 YTD | Total Resolved 2017 Month | Total Resolved 2017 YTD | Total Resolved 2016 Month | Total Resolved 2016 YTD |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Secondary Suite | 2 | 20 | 0 | 16 | 2 | 19 | 0 | 15 | 2 | 14 | 3 | 12 |
| Animal Control | 1 | 17 | 2 | 23 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 16 |
| Assist Other Agencies/Depts | 3 | 36 | 3 | 3 | 0 | 33 | 0 | 0 | 3 | 36 | 0 | 0 |
| Illegal Camping - Public | 44 | 81 | 0 | 56 | 8 | 45 | 0 | 54 | 44 | 77 | 0 | 47 |
| Illegal Camping - Private | 0 | 13 | 1 | 30 | 0 | 13 | 1 | 30 | 0 | 17 | 1 | 13 |
| Illegal Burning | 0 | 7 | 0 | 5 | 0 | 7 | 0 | 5 | 0 | 7 | 0 | 4 |
| Signage - Small | 2 | 66 | 13 | 71 | 2 | 10 | 0 | 0 | 2 | 10 | 0 | 0 |
| Signage - Large | 0 | 4 | 0 | 8 | 0 | 3 | 2 | 8 | 0 | 3 | 4 | 8 |
| Uninsured Vehicles | 5 | 35 | 2 | 20 | 5 | 35 | 2 | 20 | 5 | 35 | 3 | 20 |
| Noise | 1 | 36 | 4 | 31 | 1 | 36 | 4 | 30 | 1 | 33 | 4 | 29 |
| Property | 0 | 12 | 0 | 8 | 0 | 12 | 0 | 8 | 0 | 3 | 0 | 8 |
| Building | 0 | 9 | 1 | 13 | 0 | 9 | 1 | 13 | 0 | 8 | 2 | 12 |
| Parking | 19 | 93 | 9 | 88 | 4 | 78 | 9 | 79 | 18 | 91 | 13 | 76 |
| Dumping | 2 | 31 | 3 | 13 | 2 | 31 | 3 | 13 | 2 | 31 | 3 | 12 |
| Tree Cutting | 1 | 21 | 2 | 19 | 1 | 21 | 2 | 19 | 1 | 21 | 2 | 18 |
| Truck Routes | 0 | 3 | 1 | 5 | 0 | 3 | 1 | 4 | 0 | 3 | 2 | 5 |
| Streets & Traffic | 0 | 47 | 3 | 31 | 0 | 40 | 3 | 29 | 0 | 37 | 4 | 30 |
| Non-Municipal/ Not Actionable | 0 | 102 | 16 | 134 | 0 | 7 | NA | NA | 0 | 7 | NA | NA |
| Business Licenses - Issued | 0 | 57 | 2 | 79 | 0 | 2 | NA | NA | 0 | 2 | NA | NA |
| Business Licenses - Inspected | 0 | 11 | 1 | 38 | 0 | 11 | 1 | 36 | 0 | 11 | 1 | 35 |
| Total Complaints | 80 | 701 | 63 | 691 | 25 | 415 | 29 | 363 | 79 | 447 | 42 | 345 |
Director’s Comments:
2017 realized a record year for emergency and non-emergency calls for service for the Fire Department. Volunteers and career staff were called out 1007 times for a wide range of incidents. It has to also be noted that these calls for service require considerable time for the Training Division to ensure all members are qualified and proficient to manage different events. An impressive 19,259 hours were spent training, responding to calls and staffing the station on overnight shifts.
In addition to the Fire Department, Building and Bylaw Services also recorded record numbers of complaints, enquiries and inspection services. A quick calculation of permit revenue and fees for 2017 shows nearly a match to the 2008 record year. Nearing the end of the year, this Department was challenged to manage bylaw enforcement and building issues with the departure of our Bylaw Enforcement Officer in early November. A recent hire for the replacement of the Bylaw Enforcement Officer is scheduled to start on February 5, 2018.
Several large, complex projects are in the 2018 development stream and the Building Department anticipates another busy year.
The overarching file for the Bylaw Department in 2017 was the management of the temporary homeless vigil in Portage Park during part of November and December. The vigil realized a significant increase in staff resources to manage as did the subsequent forty-two complaints from the public. At the conclusion, the event lasted fifteen days and moved to a neighbouring jurisdiction.
The View Royal Firefighters’ Association had a busy December with several fund raising and community events. The conclusion of “Movember” realized over $8,300 raised for men’s health initiatives. This impressive amount placed View Royal and their Westshore neighbours, Colwood and Langford Fire, sixth overall in Canadian Fire Departments. Along with this event, the annual “Santa Drive” food bank drive collected $3,500 and 2,200lbs of food for the Goldstream Food Bank. A new event, the “Pumpkin Drop”, where View Royal residents and their children make a donation to throw their Halloween pumpkin off the fifty foot training tower raised over $300. It is important to recognize that in addition to the nearly 20,000 hours of operational work, these additional events add to an ever-increasing number of volunteer hours.
It goes without saying how proud I am as Fire Chief, along with residents, that our Fire Department is not only well trained and equipped, but obviously dedicated to providing community service with extraordinary additional commitments. Currently at six career and thirty volunteers, View Royal remains well positioned to manage 2018.
2018 is View Royal Fire Department’s 70th year of service and fire protection. An impressive 267 residents have committed to volunteering for the community to protect our citizens. Several community events are being discussed with the Association to celebrate this milestone.
SUBMITTED BY: Paul Hurst, Fire Chief/Director of Protective Services
REVIEWED BY: Kim Anema, Chief Administrative Officer



