Email dated March 11, 2026 from J. Dellaviola, Re: Garbage Collection Contract

Correspondence Regarding Garbage Collection Contract

Email from Jennifer Cochrane - March 10, 2026

On Mar 10, 2026, at 9:51 AM, Jennifer Cochrane jcochrane@viewroyal.ca wrote:

Good morning Janice,

Thank you for contacting the Town of View Royal.

Your correspondence has been received and will be included on the public Council meeting agenda for March 17, 2026.

Please be advised that your correspondence will be addressed by Council in a public forum and will become part of the public record in the Town’s minutes. Personal information (email addresses, phone numbers) will be redacted prior to inclusion. Although not required, you are welcome to attend the meeting.

Associated Links:

1. View Council and Committee meeting schedules, agendas and minutes
2. Watch the live webcast

If you have any questions, please let me know.

Best regards,

Jennifer Cochrane Deputy Director of Corporate Administration Town of View Royal | 45 View Royal Avenue | Victoria, BC V9B 1A6 Direct: 250.708.2255 | Main: 250.479.6800 viewroyal.ca | Facebook | Bluesky | Instagram

---

Email from Janice Heckl - March 9, 2026

From: janice heckl Sent: March 9, 2026 4:24 PM To: Mayor And Council Email mayorandcouncil@viewroyal.ca Cc: Ivan Leung ILeung@viewroyal.ca; Jennifer Cochrane jcochrane@viewroyal.ca; Engineering E@viewroyal.ca; Janice Dellaviola Subject: Re: Garbage collection contract

Good afternoon

Attn: Mayor and Council

I have been reaching out to the Engineering department (and cc’ing Mayor and Council) regarding the municipalities decision to renew the refuse/compost contract.

I have written to the ToVR several times over the last few years to ask for a formal review of costs and benefits of continuing weekly collection.

I have been told to escalate to your attention as I’m assuming this is out of “staffs hands”?

I understand there was a council meeting, and several people spoke up about having bears and the need for weekly garbage collection. I was out of town during that call. Decisions need to be based on data not on several people speaking up.

Could we please see the cost to taxpayers as a comparison of options for collection. I had mentioned some potential solutions to consider that would mirror other municipalities. As a taxpayer, I would like to understand the potential savings of moving to biweekly pick up and consideration of private pick up.

How do I bring this back to the attention of mayor and council and staff of View Royal?

I waited from the last contract renewal and was told that they would do a formal review. Would appreciate more information on this before contracts are extended or renewed.

Janice Dellaviola

---

Email from Ivan Leung - March 2, 2026

On Mar 2, 2026, at 10:49 AM, Ivan Leung ILeung@viewroyal.ca wrote:

Hi Janice,

You are more than welcome to write to Council regarding such considerations.

Regarding community needs and service satisfaction, a survey was provided to all residents regarding their satisfaction with the level of service for garbage and household food waste collection as part of last year’s financial planning process. The survey can be found in the staff report (page 82 of 92 specifically).

Ivan Leung, P.Eng Director of Engineering Town of View Royal | 45 View Royal Ave | Victoria, BC V9B 1A6 d: 250-708-2272 | p: 250-479-6800

---

Email from Janice Heckl - March 2, 2026

From: janice heckl Sent: March 2, 2026 9:14 AM To: Ivan Leung ILeung@viewroyal.ca Cc: Mayor And Council Email mayorandcouncil@viewroyal.ca; Jennifer Cochrane jcochrane@viewroyal.ca Subject: Re: Garbage collection contract

Good morning Ivan

Thank you for the response. I would just like to pose to counsel and to staff a consideration of an analysis of the cost and benefits. This was not presented at council. The only thing that was presented at council was a consideration to continue and several people attended and voted for that. As residence, we cannot make informed decisions without appropriate data for consideration. Because several people have bears in their neighbourhood should not be a reason that the rest of the community has to continue with existing services.

I welcome an opportunity to have more conversation on this and would hope that a contract would not just be signed based on that one meeting

Janice Dellaviola

---

Email from Ivan Leung - March 2, 2026

On Mar 2, 2026, at 8:55 AM, Ivan Leung ILeung@viewroyal.ca wrote:

Good Morning Janice,

Thank you for reaching out.

While I can appreciate that the deliberations and ultimately the outcome of item 7(b) of the February 3, 2026 Council meeting was not the answer you were looking for, Council resolved through their discussions that existing levels of service be maintained with the addition that staff investigate options to provide residents with secondary suites the opportunity for additional bins.

I’d be happy to chat if needed. However, staff are respectfully proceeding based on the direction from Council noted above.

Ivan Leung, P.Eng Director of Engineering Town of View Royal | 45 View Royal Ave | Victoria, BC V9B 1A6 d: 250-708-2272 | p: 250-479-6800

---

Email from Janice Heckl - February 21, 2026

From: janice heckl Sent: February 21, 2026 9:12 AM To: Jennifer Cochrane jcochrane@viewroyal.ca Cc: Janice Dellaviola Subject: Re: Garbage collection contract

Good morning

Thank you for your response. Unfortunately I was out of town this week.

I’m not satisfied with the way this issue was addressed at council.

It appears a few people were concerned about bears and require frequent (weekly) pick up. I find it hard to believe we make tax cost decisions based on a few people.

I had provided options such as private pay (where these few concerned people could request additional pick up).

I would like to request a meeting to discuss this and review the cost benefit analysis for this decision.

We as a community and municipality need to look at ways to reduce taxes, serve the reduction of environmental impact and due our collective part. Instead we justify tax increases.

Please let me know when I would be able to meet with yourself and other interested parties.

Very much appreciated

Have a great day! Janice Dellaviola

---

Email from Jennifer Cochrane - February 10, 2026

On Feb 10, 2026, at 12:28 PM, Jennifer Cochrane jcochrane@viewroyal.ca wrote:

Good afternoon,

Thank you for your email. As you are aware, your email was placed on the February 3, 2026 agenda.

At this meeting, Council considered your correspondence and passed a motion to receive your email for information.

If you were unable to attend, a video is available at https://www.viewroyal.ca/EN/main/town/agendas-minutes-videos/council-meetings/2026-council-meetings.html should you wish to watch the full discussion.

We thank you for taking the time to write to Mayor and Council.

Sincerely,

Jennifer Cochrane Deputy Director of Corporate Administration Town of View Royal | 45 View Royal Avenue | Victoria, BC V9B 1A6 Direct: 250.708.2279 | Main: 250.479.6800 viewroyal.ca | Facebook | Bluesky | Instagram

---

Email from Janice Heckl - February 1, 2026

From: janice heckl Sent: February 1, 2026 12:09 PM To: Mayor And Council Email mayorandcouncil@viewroyal.ca Cc: Janice Dellaviola Subject: Garbage collection contract

Hello Mayor and Council;

I am a tax paying resident of View Royal.

I would like to raise an issue for consideration of the Feb 3, 2026 Council meeting.

The Garbage collection contract is up for renewal/negotiation/new procurement. The weekly frequency ToVR is considering to continue is overkill and tax payers pay the price again.

There are many options available to offer tax savings in this service. We are one of only a few municipalities currently offering once a week collection.

The argument that there would be no cost savings based on an analysis done in 2008, is outdated and misinformed. If you only consider wages, fuel savings and greenhouse gas reductions, this has to result in savings. If the current organization will not offer that, there are many good private organizations that can provide great service for a competitive pricing. This could offer those that want more service the ability to get more using a “fee for service” model. They have trucks that are able to get down smaller streets as well, which I know is a concern.

Please consider these points for further investigation:

• As a community we all need to reduce, reuse and recycle “RRR”. Residents will be encouraged to RRR even more if they do not have weekly pick up.
• Reducing collection in half (moving to every 2 week collection instead of weekly) HAS to amount to cost savings with people being able to purchase stickers for extra bins.
• There are environmental benefits to reducing collection frequency through green house gas reductions. This should be a priority.
• Consider private collections or other agencies for more competitive pricing.
• View Royal is one of only a few municipalities getting weekly pick up.
• The council needs to consider looking for cost saving measures instead of always looking for justification for tax cost increases.

I had written a couple of letters over the last several years asking for consideration into this matter and was responded to with “we are already in the process of signing a contract but will take this into consideration for our next renewal”. I have copied one of my previous letters below.

Again, as offered in my earlier correspondence, I am happy to help investigate a procurement process for this with the ToVR.

Unfortunately I am out of town on Feb 3, 2026 and will likely not be able to dial into the meeting if I do not have cell service. Please consider this letter an opportunity to further investigate this matter.

Thank you for consideration.

Janice Dellaviola Stewart Ave

---

Email from May 4, 2022

Email from May 4, 2022

Good afternoon Janice,

Thank you for contacting the Town of View Royal.

Your email has been received and forwarded to the Engineering & Parks Department for follow up, as well as Mayor and Council for information.

Best regards,

Town of View Royal 45 View Royal Avenue | Victoria, BC V9B 1A6 p: 250-479-6800 | f: 250-727-9551 | info@viewroyal.ca

---

From: janice heckl Sent: May 4, 2022 4:54 PM To: Mayor And Council Email mayorandcouncil@viewroyal.ca Cc: Janice Heckl Subject: Garbage fee collection rates

Hello Mayor and Council

I understand there is consideration for an increase per household in fees for garbage/compost collection.

I would like to enquire about a “fee for use model” instead of an across the board increase.

We are a single family home with a legal suite and are provided 1 green compost bin and 2 grey garbage bins. We make every effort to reduce, reuse, recycle and compost. We rarely fill 1 grey bin per week and 1/4 of the green bin.

We feel there could be some incentive to reduce, reuse, recycle and compost if people were being charged for their usage. This thereby may save money for View Royal.

I would be happy to help you investigate this potential opportunity if you were interested in help.

Appreciate your attention to this matter.

Janice Dellaviola Stewart Avenue