POLICY SUPPORTS & POLICY SUCCESS Workshop Notes
Infographic summaries of workshop feedback regarding policy requirements for tenant assistance, focusing on relocation support and definitions of policy success.
POLICY SUPPORTS
What are the policy requirements?
WHAT THIS TOPIC INCLUDES...
- communication plan
- support in finding new housing
- special consideration for vulnerable tenant support
1 Which policy supports are the most important to you and why?

why
- different supports for different tenants (range of needs)
- assess situations differently - and support in finding comfortable relocations
- financial compensation: moving expenses is an issue for many people
- hard to find something affordable and that can meet individual needs
- supported housing - liaise with BC Housing for more resources/capacity
- medical services are often assigned based on where they live (if they move, they may be assigned a different doctor)
relocation coordinator
- relocation support would be helpful in navigating process + coordinating applications, viewing, negotiating costs (removes the heavy lifting)
- provide location, timing of builds, etc.
- can one person in this role handle the amount of relocations?
- need more direction from development - coordinator can better know and communicate to possible tenants
relocation support
- Formal, written policies and procedures improve overall organizational performance by keeping everyone on the same page when it comes to expectations and issues.
2 If you have any previous experience with tenant assistance, what worked well? What didn’t?
previous experiences
- time/effort to find new housing (like another full time job)
- renovictions for existing tenants?
- very challenging to find rental housing even with resources available
- especially for newcomers coming from outside of the District
- "I moved here here 2 years ago and it was quite challenging for me to find a place. I’ll agree to that."
3 Are there population groups that face more challenges in finding affordable, adequate rental housing? What types of supports would have the greatest impact for these renters in Saanich?
vulnerable tenant support
- "I also think about who is vulnerable and literally anyone making minimum wage now days is vulnerable, students, people with disabilities, people with bigger families and it isn’t just victims of abuse, and people of low income in the traditional sense, so I agree with Ryan that it is a huge huge under taking"
- most people renting are vulnerable than not
- people who are tied to a community and neighbourhood
- lack of legal power as a renter in a shared house (being lease holder)
- safeguard for homeowners to rent out suites in their homes
vulnerable populations
- Black people
- Students
- people with disabilities find difficult in getting a comfortable rental
people on fixed incomes
- income threshold - what is the cutoff for that?
seniors
- age in place - especially in more established neighbourhoods
- walkable places and ability to age in place
- we're designing neighbourhoods to be more localized - for people to access everything nearby
- transportation support for those that have to access needs/services outside of where they live
POLICY SUCCESS
How do we ensure the Policy is useful?
WHAT THIS INCLUDES...
- Tenant Assistance Plan & final report
- supporting resources
- policy monitoring and review
1 What additional resources or materials do you think the District can provide that would help tenants through this process?
resources
- Phone line or chat box, somewhere you can ask people questions too for example something like the 811 number that people use to navigate healthcare
- webpage for renters - central online resource centre:
- well designed and accessible
- linked to Housing Strategy
- difficult to find information currently + get questions answered
- Pages on social media apps would be very helpful for communicating
- Reference link: https://www.victoria.ca/EN/main/residents/housing-strategy/tenant-assistance-policy/information-for-developers-and-property-owners.html
developer communications
- important to know details of developer portfolio - timeline + development description
- timing: owner/developer should notify tenants at the first stage of the application process (need as much time as possible)
- tenant support plan should come before submitting rezoning application
- legal support or advocate to review/translate applications and reports
- something in plain language that anyone can understand is so important
- 'template letter' as simple explainer to renters
- consultation to inform residents of changes:
- enough to contribute feedback towards and speak to at public meeting
- face to face communication (over written resources)
- changing process (with new BC legislation): not all developments will require a public hearing (i.e., no room for public input from renters)
2 What does success look like for this policy from your perspective?
success
- not adding to issue of homelessness
- protecting tenants (especially those in pockets of poverty) from the privatization of housing
process evaluation
- understanding experience of what happened
- exit interviews for anyone displaced by development (where they are relocated; how the process went)
Neighborhood / Location
- Neighborhood. Obviously, location is a huge factor in anything related to real estate
- When you consider the neighborhood, its quality plays a big factor in the kind of residents you’ll be attracting hence giving the success factor
- stronger, better neighbourhoods = social connection and cohesion
Development Requirements
- requirement for development to provide community supports (childcare, etc.)
- requirement for every developer to include supportive housing (not just "affordable") - need housing units to be diverse + support a variety of incomes, etc.
accountability
- "I agree , accountability and the other thing I was thinking about is having community members and renters engaged in all stages, like in the policy implementation phase, the evaluation phase and so forth"
Document Images
(15)
'most important' policy support conceptual diagram

'why' - reasons for policy support needs

relocation coordinator role details

'previous experiences' feedback diagram

'vulnerable tenant support' overview diagram

population group identifications: Students, Black people, and people with disabilities

supports for people on fixed incomes

seniors and neighborhood design for aging in place

'resources' feedback diagram

developer communications and consultation process

'success' perspective overview

understanding experiences and exit interviews

neighborhood quality and location factors

development requirements and community supports

accountability and community engagement