Protective Services & Community Services Report - PUBLIC SAFETY REPORT FOR SEPTEMBER-OCTOBER 2021
Staff report providing an update on Fire Department operations, inspections, training, emergency programs, and bylaw enforcement activities.
Protective Services & Community Services Report
TO: Committee of the Whole DATE: November 2, 2021 FROM: Paul Hurst, Director of Protective Services MEETING: November 9, 2021
PUBLIC SAFETY REPORT FOR SEPTEMBER-OCTOBER 2021
RECOMMENDATION:
THAT the Committee receive this report for information.
CHIEF ADMINISTRATIVE OFFICER’S COMMENTS:
I concur with the recommendation.
PURPOSE OF REPORT:
To update the Committee on the operations of the Fire Department.
DISCUSSION:
Fire Prevention Inspection & Public Education:
- Inspections are being conducted as per Fire Department guidelines and are back to a regular schedule. The current inspection program has incorporated a company inspection format to aid in firefighter building familiarization led by the Fire Inspector.
- BC Wildfire Rating system back to LOW.
- Public education has resumed with COVID-19 precautions in place. A presentation was given to thirty residents and another to a daycare with thirty children.
- The fireworks course and related test was established on-line and shared with Colwood, Langford and Highlands.
- During this reporting period one fire investigation was concluded as follows:
- October 12th – Evelyn Heights Day crew attended a structure fire in the garage of a four-story house. Homeowner had been alerted to two small explosions from the garage. Homeowner discovered a small 2’x2’ fire on garage floor and used a dry chemical extinguisher to knock the fire down despite heavy black smoke. Fire Department arrived, extinguished the remains of the fire, and vented the structure. Colwood and Langford attended as per auto aid; RCMP and Fortis attended to report of the small explosions. Upon investigation, it was deemed accidental due to a vape device thrown in a garbage bag.
Geoff Pitre, Fire Prevention Officer
Training Division:
- 10 members attended Resilient Minds training day
- 6 members attended webinar on Water Application and Ventilation
- 3 members completed Fire Scene Investigation
- 2 members completed Fire Service Instructor
- 10 members attended recruit evaluation day
- Interviews held for 5 recruits who moved on from recruit weekend
- 5 new recruits started training end of October
- Attended Training Officers monthly Zoom meeting
- 14 members attended Hallowe’en drive through at Canadian Tire
- 2 members completed Fire Cause and Origin
Heath Bevan, Training Officer
Emergency Program:
The following are the most noteworthy activities and events for the Emergency Program this reporting period:
- The EM Officer attended the following meetings:
- ESS Directors planning meeting
- LGEPAC
- Severe weather briefing
- Extreme heat event planning and debrief
- REMP coordination conference calls and tsunami mapping
- Regional evacuation coordination
- CRD Medical Health Officer conference calls
- weekly/biweekly VIR coordination conference calls with HEMBC/PREOC (COVID-19)
- Participated in nuclear response exercise with CFB Esquimalt
- Participated in climate action workshop
- Rapid damage assessment planning overview with Delta Fire Department
- Planning for public education volunteers
- MV Zim Kingston Fire – EM Officer and Fire Chief monitored situation and participated in coordination calls with several Federal, Provincial, and local agencies to ensure View Royal’s health and safety interests were being addressed. Council and Directors were kept updated on situation.
- Sea container for ESS storage and fifty cots and sleeping bags arrived; purchased with funds from 2021 UBCM CEPF ESS grant.
- Website maintenance
Emergency Management Training:
- Evacuation plan overview – 7 staff
- EOC refresher
- Great BC Shakeout 2021 drill and earthquake response - 20 staff
- Emergency Preparedness Conference (telecast at PSB) – 1 ESS, 1 Radio, 4 staff
Emergency Support Services:
The ESS Team had one callout this reporting period to Evelyn Heights for a structure fire with two displaced residents. Two ESS Team meetings were held and well attended via Zoom. Two new volunteers are currently in registration process. Additional activities were as follows:
- Reception Centre plans update
- Equipment maintenance
- ESS exercise with Esquimalt
Emergency Radio Communications Team:
Since the start of the COVID-19 pandemic, radio volunteers have met via radio (at home) weekly to keep up skills but have not held training sessions or meetings in municipal facilities. However, some maintenance and check-ins have been taking place from the PSB and Town Hall radio rooms to ensure municipal radio equipment is up to date and functional. One radio volunteer has left the team to move to Alberta to be with family members. We wish that volunteer well and thank them for their contributions. One new volunteer is in registration process.
The following are activities this reporting period:
- Radio testing of Town’s commercial radios
- Radio maintenance and computer updating
- Weekly municipal net
- ESS exercise
Troy Mollin, Emergency Program Assistant Pam Rivers, Emergency Social Services Director Ed McCarthy, Emergency Radio Coordinator
Bylaw Division:
The division has closed all but one outstanding file and expects to have all current outstanding files concluded by the end of the year.
| September/October Activity | Number of Warnings (Sept) | Number of Warnings (Oct) | Number of Tickets Issued (Sept) | Number of Tickets Issued (Oct) | Tickets Paid (Sept) | Tickets Paid (Oct) | Total |
|---|---|---|---|---|---|---|---|
| Admin | 1 | 15 | |||||
| Animal Control | 3 | 1 | 21 | ||||
| Assist Other Agencies/Dept | 3 | 2 | 5 | ||||
| Building | 1 | 11 | |||||
| Burning | 1 | 2 | |||||
| Business License - Inspected | 1 | 15 | |||||
| Dumping | 4 | ||||||
| False Alarm | 2 | 2 | |||||
| Fireworks | 1 | ||||||
| Garbage | 1 | 2 | |||||
| Graffiti | 2 | ||||||
| Illegal Signs | 2 | 1 | 26 | ||||
| Noise | 3 | 1 | 71 | ||||
| Parking Tickets Issued | 138 | ||||||
| Parks & Public | 2 | 3 | 58 | ||||
| Recommendation | 3 | 3 | 56 | ||||
| Referred to Other Agencies | 6 | 6 | 47 | ||||
| Referred to Other Dept | 4 | 2 | 46 | ||||
| Secondary Suite | 3 | ||||||
| Soil | 1 | 4 | |||||
| Streets | 15 | 15 | 210 | ||||
| Tree Prevention | 2 | 2 | 12 | ||||
| Truck Route | 1 | ||||||
| Unsightly Premise | 2 | 5 | 21 | ||||
| Vacation Rental | 1 | ||||||
| Zoning | 5 | 5 | 57 | ||||
| Freedom of Information Requests | 1 | 2 | |||||
| COVID-19 | 2 | 10 | |||||
| Total | 689 |
Jim Henly, Bylaw Enforcement Officer
Director’s Comments:
The department recently took on five new recruits. Their training will begin in November and will last for twelve months before they are able to respond to emergencies. The intake program is currently being reviewed as it is challenging to attract View Royal residents. In the new year, opportunities to bring on members who live outside of the municipality will be explored.
In October there were three significant events in View Royal that have raised concern. Two were medical related, the third a motor vehicle accident. In all three cases, the callers to 911 voiced alarm that they were placed on hold after calling 911. In the case of the medical calls, one event was potentially life threatening yet the resident indicated that they were on hold with BC Ambulance for nine minutes; the second medical, the caller was on hold for eleven minutes; and the motor vehicle accident caller indicated they were on hold for thirty-one minutes before being answered by Ambulance. In discussing the issue with the callers, they indicated that the initial 911 call was answered in a timely manner, however the 911 dispatcher was unable to transfer the call to Ambulance.
These three events are troubling, and these calls may be only a small representation of what is happening in the community. I have learned that in some cases, that only five to nine call takers are on shift for the entire Province with BC Ambulance. If this information is accurate, it represents an unacceptable level of service to residents and will compromise the health and well-being of people requiring emergency medical care. While there are not excessive waits in the field for ambulances to arrive and support the First Responder program, the Fire Department cannot render care to residents if the calls are not being answered in a timely fashion by BC Ambulance.
The Association’s Hallowe’en drive-through event at Canadian Tire was a success this year. Due to COVID-19 and the inability to manage large crowds, this outdoor event was seen as a safe alternative for celebrating Hallowe’en. It is anticipated that Hallowe’en 2022 will see the resumption of community gatherings at the Public Safety Building. Unfortunately, because of COVID-19, several other events have been again postponed until 2022 including the totem pole raising ceremony, the annual open house, the department’s appreciation banquet, and pre-school station tours.
All members of the department have received two doses of a COVID-19 vaccine. Residents that interact with firefighters can have a heightened level of confidence that members are considering not only their safety, but the well-being of those served.
SUBMITTED BY: Paul Hurst, Fire Chief/Director of Protective Services
REVIEWED BY: Kim Anema, Chief Administrative Officer

